Enterprise Support Manager, ES Amazon Dedicated Cloud, WWPS US Federal at Amazon

Application deadline: Feb 5 2026Amazon has built a reputation for excellence with recent examples of being named #1 in customer service #1 most trusted and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting global financial services companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in the financial services space and directly with the engineering teams within Amazon developing these new capabilities.The AWS Support team is seeking an Enterprise Support Manager that enjoys solving problems working with customers and who has a background from a variety of different fields. If you have experience leading teams responsible for building or managing full application stacks from the system (Linux or Windows) up through a custom application managing part of a network from layer 3 and higher or web-related programming that includes the consumption of web services wed like to talk with you!You will be surrounded by people who are incredibly smart passionate about cloud computing and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while your team:* Manages assigned Enterprise accounts and oversee support cases* Completes analysis and presents periodic reviews of operational performance to customer* Provides detailed reviews of service disruptions metrics detailed pre-launch planning* Makes recommendations on how new AWS offerings fit in the company architecture* Advocate for customer features and requirements within AWS (be their voice internally)* Participates in customers meetings (onsite or via phone)* Knows and uses all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns.* Works directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible.About the teamThe Americas Public Sector (AMER-PS) Enterprise Support team is comprised of Enterprise Account Engineers (EAEs) and Enterprise Support Managers (ESMs) who hail from various Public Sector backgrounds. We seek a diverse talent pool with different technical backgrounds perspectives and experiences to shepherd our Enterprise Support customers through their cloud journey. Public Sector entities often operate differently than Commercial/private sector in the ways they procure adopt accredit and deploy technology. Our emphasis on serving these customers and their specific needs allows tailoring the Enterprise Support product to best suit them.This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS/SCI security clearance.A day in the life* Manages assigned Enterprise accounts and oversee support cases* Completes analysis and presents periodic reviews of operational performance to customer* Provides detailed reviews of service disruptions metrics detailed pre-launch planning* Makes recommendations on how new AWS offerings fit in the company architecture* Advocate for customer features and requirements within AWS (be their voice internally)* Participates in customers meetings (onsite or via phone)* Knows and uses all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns.* Works directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying. Why AWSAmazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWere continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve. - Associates degree or above or CASP (CompTIA Advanced Security Practitioner) or CCSP (Certified Cloud Security Professional) or Cloud or CSSLP (Certified Secure Software Lifecycle Professional)- 6 years of technical engineering experience- 4 years managing technical teams- Current active US Government Security Clearance of Top Secret or above- Passionate about customers and new technology- Experience working with enterprise software companies- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment- 4 years of professional work experience or experience with AWS services or other cloud offerings- Experience positioning and selling innovative solutions to new and existing customers and market segmentsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.The base salary range for this position is listed below. For salaried roles your Amazon package will include listed sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at $169000 - $228600 annuallyNational $152100 - $262800 annuallyRequired Experience:Manager Key Skills SAAS,Customer Service,Cloud,Healthcare,Account Management,CRM,Salesforce,Infrastructure,Client Relationships,New Customers,Territory,Trade shows,Sales Goals,Sales Process,Analytics Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 169000 - 228600