Enterprise Support Specialist, Spanish Speaking at Figma

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figmas platform helps teams bring ideas to lifewhether youre brainstorming creating a prototype translating designs into code or iterating with AI. From idea to product Figma empowers teams to streamline workflows move faster and work together in real time from anywhere in the world. If youre excited to shape the future of design and collaboration join us!As an Enterprise Specialist on the Product Support team youll have the exciting opportunity to partner with the Enterprise Support Manager to help define and elevate our Enterprise Support function. This team will be responsible for crafting what exceptional support looks like for Figmas top customers. You will be delivering the kind of experiences that build trust throughout the Figma community from customers to key internal partners such as Sales Product and Engineering.Were looking for a technical support expert experienced in working with enterprise-level customers with an ability to understand and help with their unique needs. You will diagnose issues determine solutions and anticipate customer impact serving as a customer advocate while working cross functionally to deliver an exceptional experience.This is a full time role that can be held from one of our US hubs or remotely in the United States.What youll do at Figma:Develop expertise of Figmas products and the journey of our customers from Product Designers to Account Administrators to accurately diagnose sophisticated inquiriesInteract with Figma customers daily via email taking ownership over cases from start to resolutionPartner closely with Sales teams to guide large scale organizations through complex workspace configurations acting quickly to address technical issues and ensuring successful account setupOperate as the voice of the customer capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automationAct as designated point of contact for high-risk escalations and issues proactively engaging the appropriate partners and owning communication through to solutionIdentify trends and communicate insights to our Product and Engineering teams to advocate for bug fixes process improvements and feature enhancementsEngage in pilot programs and experimentation to identify efficient approaches for delivering fast and personalized interactions to meet performance expectations and customer commitmentsRecommend foundational tooling and processes in partnership with our Product Support Operations teams to ensure we are set up to scaleWed love to hear from you if you have:3 years experience working in a Support environment for a technical SaaS product ideally supporting Enterprise customersProficiency in spoken and written Spanish at a professional levelExperience working with system administration for large end-user communities or guiding customers through complicated implementationsExperience in evaluating business impact of technical issues to drive cross functional alignment prioritization and timely resolutionsWhile not required its an added plus if you also have:Experience troubleshooting SAML/SSO and SCIM configurations for large-scale organizationsSkilled in using tools such as Adobe XD Sketch and/or Framer and a passion for UX/UI developmentFamiliarity with or willingness to learn AI concepts (e.g. prompt refinement natural language tools generative AI machine learning basics)At Figma one of our values is Grow as you go. We believe in hiring smart curious people who are excited to learn and develop their skills. If youre excited about this role but your past experience doesnt align perfectly with the points outlined in the job description we encourage you to apply anyways. You may be just the right candidate for this or other roles.Pay Transparency DisclosureIf based in Figmas San Francisco or New York hub offices this role has the annual base salary range stated below.Job level and actual compensation will be decided based on factors including but not limited to individual qualifications objectively assessed during the interview process (including skills and prior relevant experience potential impact and scope of role) market demands and specific work location. The listed range is a guideline and the range for this role may be modified. For roles that are available to be filled remotely the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.Figma offers equity to employees as well a competitive package of additional benefits including health dental & vision retirement with company contribution parental leave & reproductive or family planning support mental health & wellness benefits generous PTO company recharge days a learning & development stipend a work from home stipend and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figmas compensation and benefits are subject to change and may be modified in the future.Hourly Base Pay Range (SF/NY Hub):$43.80 - $63.90 USDAt Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts experiences and opinions allows our employees our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity/expression veteran status or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role participate in the interview process perform essential job functions and receive other benefits and privileges of employment. If you require accommodation please reach out to . These modifications enable an individual with a disability to have an equal opportunity not only to get a job but successfully perform their job tasks to the same extent as people without disabilities.Examples of accommodations include but are not limited to:Holding interviews in an accessible locationEnabling closed captioning on video conferencingEnsuring all written communication be compatible with screen readersChanging the mode or format of interviewsTo ensure the integrity of our hiring process and facilitate a more personal connection we require all candidates keep their cameras on during video interviews. Additionally if hired you will be required to attend in person onboarding.By applying for this job the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figmas Candidate Privacy Notice.Required Experience:IC Key Skills Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics Employment Type : Full Time Experience: years Vacancy: 1 Monthly Salary Salary: 43 - 63