Environment Cleaning Services Manager-Full Time (Harrah's Ak-Chin Casino) at Caesars Entertainment

DescriptionESSENTIAL JOB FUNCTIONS:Manage day to day operation of the EVS Department. Strategies with senior management on ways to continually improve the overall operation of the department.Looks for and identifies ways to create a higher level of standards and procedures.Responsible for enhancing and refining the departmental training program and supervisory structure.Confer with supervisors to assure maximum customer satisfaction and efficient utilization of manpower and facilities.Review and approve and/or initiate requisitions and expenditures within the scope of delegated authority.Ensure that expenditures remain within established budget limits.Periodically conduct sessions with supervisors to insure proper coordination and communication of policies standards and procedures and operational matters.Prepare the annual budgets capital planning and operation forecasts; prepare regular and special reports; maintain necessary records and files.Establish objectives and implement action plans to achieve them as specified.Maintain close work relationships with other departments managers/supervisors to promote smooth efficient operations.Uses participative management techniques in daily operations to ensure an environment of proactive employee relations skills are used.Promotes the use of feedback to continually look towards improving departmental efficiencies and cooperation.Recommend for additional approval wage and salary adjustments within established compensation guidelines.Approve vacations and recommend leaves of absence.Demonstrates expertise in all service standards and clearly communicates expectations to team members.Rigorously hold all team members accountable for exhibiting all service standards at all times and ensure they know the value that these behaviors create for the guests employees and CompanyModels a passion for the Company mission vision and values as well as inspiring team members to do the same.Executes the Service Recovery model at a proficient level as well as ensuring all team members are empowered to efficiently utilize the tools of the service recovery model.Must be an effective coach and developer of team members by using the leader coaching skills to get guide and root for employees.Works to improve service breakdowns to minimize or prevent impact to our guests and/or employees.Creates onboarding training experiences for new hires to set them up for success.Creates and update training and development toolsMotivates the team to work toward peak performanceProactively identifies revenue opportunities with the spirit of Business Process ImprovementDemonstrates analytical reasoning skills to identify and work through challenging problems and creates solutions.Exercises creative and innovative thinking and implementation to identify cost savings opportunities at all timesEmpowers and develops supervisory staff to effectively manage labor costs and supply costs based on business volume and demandTrains supervisors to use department specific systemsDevelops supervisor team to manage challenging situations/programsObserves and coaches supervisors on leadership and coaching skillsEmpowers supervisors to work through challenging customer/employee issuesDocuments performance as needed for both positive and corrective performance behaviorsCollaborates with other departments and Human Resources to create a highly skilled team of employeesHolds leaders accountable for performance and customer service management programs and practicesADDITIONAL JOB DUTIES:Inspects facilities services and equipment and recommend changes or improvements as necessary.Establish and administer safety policies and procedures pertaining to the EVS Department and assure adherence to these policies and procedures.Processes personnel changes including the hiring promotion demotion and release of staff.EDUCATION and/or EXPERIENCE:Advanced Degree is preferred in Hotel/Hospitality and/or or five to seven years of experience in related field; or equivalent combination of education and experienceMinimum of five years operations management experience in a Hotel of comparable size and quality is required.Previous knowledge understanding and experience in developing and facilitating departmental training.QUALIFICATIONS:The requirements listed are representative of the knowledge skill and/or ability required to fulfill the obligations of this position.Must be able to speak read write and understand EnglishExcellent interpersonal customer service team building and problem-solving skills are requiredStrong written and verbal communication skills are requiredMust be proficient in Computer software to include Word and ExcelHighly motivated and self-directedMust demonstrate the ability to calmly handle stressful situations and be willing to work any day and any shiftMust present a well-groomed appearanceMust be able to make rational decisions when handling guest and employee conflictsMust be able to listen and respond to visual and aural cuesAbility at attend to details when inspecting roomsMust possess the ability to guide direct and train employeesMust be able to assess guest needsAbility to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated businessAbility to manage a department that provides excellent service to guests.Ability to speak Spanish a plus.Must be able to work a flexible schedule including weekends evenings and holidaysMust be able to communicate distinctly and persuasively to others.PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must be able to maneuver to all areas of the casino including up and down stairs and reach above shoulder level. Must be able to stand stoop bend lie on back and climb ladders in the execution of normal duties.Must be able to push pull and lift weight up to 75 pounds (proper training techniques for lifting will be provided).Must be able to see small objects in poorly lit area.Must possess coordination and dexterity to work with hand and power tools.Must be able to tolerate areas containing varying noise and temperature levels illumination vibration crowds and areas with second hand smokeMust be able to work at a fast pace efficiently.Must be able to respond to visual olfactory and aural cuesMust be able to stand and walk for the entire shift.Must be able to operate in mentally and physically stressful situationsMust be able to respond calmly and make rational decisions when handling employee and guest conflictsMust be able to operate a computer telephone and ten key adding machines.Must be able to perform the duties of a Housekeeping/EVS/Pool Supervisor.DISCLAIMER:Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rushRequired Experience:Manager Key Skills Abinitio,Administration And Accounting,Android,Bid Management,Inventory Management,Embedded C Employment Type : Full-Time Experience: years Vacancy: 1