Environmental Services Aide at University of Maryland Medical System

Locations are: Largo Bowie or LaurelShifts are: Day Evening or NightPosition SummaryUnder regular supervision performs 1) cleaning and other environmental services for all internal areas of system facilities including Patient Rooms Nursing Units Offices Clinical Areas Waiting Area Lobbies Lounges Restrooms Corridors Elevators and Stairwells to ensure a clean neat and sanitary environment according to established performance standards.Principal Responsibilities and TasksThe following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.1. Replenishes or replaces expendable supplies such as soap toilet tissue and paper towels in a timely manner.2. Empties trash containers in assigned areas replaces liners and cleans the exterior of trash containers with damp cloth.3. Transports trash and hazardous waste to appropriate disposal area.4. Observes safety precautions and established safety procedures for performing work and using equipment and cleaning supplies. Reports safety hazards according to policies and procedures and to Supervisor or designee.5. Notes any required repairs (painting plumbing carpentry or electrical) and reports neededrepairs to Supervisor or designee.6. Cleans patient rooms lobbies hallways offices work areas and other internal areas of thefacility o include:a. Cleans and sanitizes restrooms with emphasis on sink mirrors urinals bright worktubs shower stalls fixtures door partitions walls floors vanities shower curtainslight fixtures dispensers and trash cans.b. Cleans light fixtures walls cabinets cabinet glass trash receptacles (inside andoutside) furniture polish furniture blinds telephones refrigerator (outside) doors &frames lamps counter tops (labs also) blinds stainless steel surfaces ledges sillspartitions water fountains and desk floor pads. Removes fingerprint smudgesdusting (high/low) including sprinklers light fixtures ceiling vents ceiling lights anddoor vents; removes dirt from wall surfaces with a germicidal solution or otherchemical agents. Damp wipes with germicidal solution horizontal surfacesincluding bedside stands window sills over bed tables dressers chairs ottomansdesks telephones bookcases tables credenzas file cabinets ledges etc.c. Clean and make all beds to include stretchers.d. Sweeps and vacuums floor and carpet surfaces. Damp or wet mops floor surfaceswith germicidal solutions.e. Shampoos carpets and upholstery; vacuums elevator tracks (inside and outside)disposes of trash (inside and outside);f. Operates mechanical equipment such as buffers (high and low speed) automaticscrubbers pressure washers vacuums cleaners shampooer extractor burnisher andsteam machine baseboard machine and restroom cleaning machine. Uses equipmentproperly and maintains assigned equipment in good safe working order.7. Attends annual and periodic mandatory Compliance Program training including the HealthInsurance Portability and Accountability Act (HIPAA) Privacy training.8. Performs related work as assigned.Qualifications : Education and ExperienceHigh School Diploma / GED or one (1) year facility housekeeping experience is required.Knowledge Skills and AbilitiesAbility to apply common sense understanding to carry out detailed but involved written oral instructions. Ability to follow the communication standards to resolve conflicts.Ability to follow both written and oral instructions.Ability to write legible and detailed information.Ability to sign (name) on reports and/or other departmental documentation.Competence in both oral and written English.Ability to establish and maintain effective and harmonious work relationships with staff physicians and the general public.Ability to maintain a professional manner at all times.Ability to maintain strict patient confidentiality and respect for patients privacyAbility to successfully operate a variety of high powered cleaning equipment.Ability to operate all electronic bed tracking systems.Ability to withstand frequent exposure to water and disinfectant chemicals.Required Licensure Certifications and RegistrationsProfessional/Technical: NoneCustomer Service: Greets customers in courteous friendly respectful and professional manner at all times including maintaining eye contact when appropriate.Follows communication protocols to both internal and external customers including introducing him/herself with job title and experience asking open ended questions such as How may I be of help to you using the customers name as soon as it is learned.Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution. Keeps customers information confidential including public places such as elevators or the cafeteria.Provides assistance and offers help immediately including finding someone else to meet the request if unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.Demonstrates commitment to excellent service recovery when a customers expectations have not been met.Commitment to Co-Workers:Offers assistance to colleagues and other departments when needed.Takes responsibility for solving problems regardless of origin; completes assignments and respects deadlines.Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public.Mindful and respectful of others time and schedules. Attends meetings on time and communicates any absences. Provides co-workers with a status.Communication Etiquette: Respectful courteous and professional in all forms of communication and follows facilitys service communication protocol in all interactions.Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty.Does not text or use e-mail during meetings (except for exigent or emergency situations).Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail).Makes every effort to answer telephone calls within three rings introducing him/herself department and title (if appropriate). Asks permission before placing the caller on hold or using the speakerphone. If caller is transferred gives the caller the extension number of the person he or she is being transferred to. Offers further assistance to the caller upon completing the conversation.Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief current and includes name and department and offers the caller options if possible.Returns email and voicemail messages promptly but no later than within one business day (24 hours).Always mindful of voice and language in public.Self Management:Participates in assigned educational programs within hospital and outside of hospital as assigned by the Program Coordinator to maintain optimum knowledge base to provide superior assistance to the Physical Medicine Residency Program. Reports to work appropriately groomed and in compliance with the Hospitals dress code. Wears identification badge at all times at chest level and facing outwards so identification is clearly visible.Complete all assignments within deadlines or negotiates alternative actions and time frames in order to achieve desired outcomes. Completes mandatory annual education and competency requirements. Follows UMCRH safety infection control and employee health standards. Demonstrates responsibility for personal growth development and professional knowledge and competency.Adhere to all UMCRH and department policies and procedures including Code of Conduct and professional behavior standards. Does not exceed Hospital guidelines in reference to attendance punctuality and use of sick and unplanned absences. Provides notification of absences lateness and vacation requests according to department guidelines. Respects length of time for lunch and break times. Reviews signs and adheres to UMCRH and/or departmental confidentiality statement.Additional Information : Pay Range: $15-$21.46Other Compensation (if applicable):  n/aReview the 2025-2026 UMMS Benefits GuideAll your information will be kept confidential according to EEO guidelines.Remote Work : NoEmployment Type : Full-time Key Skills Fire Protection,Graphic Designing,Academics,Apparel Merchandising,Adobe Flash,Client Services Experience: years Vacancy: 1