ERP Administrative Analyst, Systems Remote at California Closets

The Administrative Analyst Systems - ERP is responsible for supporting the administration change control and deployment of customizations withing our Epicor Kinetic ERP environment. The role is idea for an Epicor generalist who thrives on reducing support tickets through proactive problem-solving and process improvement. The analyst will work closely with the ERP team and cross-functional teams to ensure system integrity and smooth transitions from test to production environments. This role will assist in end user management and security controls for those users.ESSENTIAL FUNCTIONS The analyst will play a key part in maintaining and enforcing change control procedures for ERP modificationsManages user accounts roles and permissions in Epicor KineticEnsures compliance with security protocols and audit requirementsDocuments changes and maintains version controls in a highly organized mannerAssists in testing and validation of BPMs dashboards BAQs and other customizationsCollaborates with developers and business users to ensure customizations meet functional requirementsManages the support queues in the Jira ticketing systemCreates and maintains user guides SOPs and training materialsProvides support and training to front line support as neededConduct testing and assist with user trainingProduce reporting and analysis to identify root causes of support issuesSupport process improvement and automation initiativesSKILLS & ABILITIESExcellent analytical and problem-solving skillsEffective communication and collaboration abilities across departmentsExperience with process improvement and automation initiativesAbility to manage multiple projects and priorities in a fast-paced environmentFamiliarity with IT change management and software upgrade processesAbility to develop and deliver end-user training materials and sessionsStrong organizational skills and attention to detailAbility to work independently and as part of a teamDemonstrated commitment to continuous learning and professional developmentFamiliarity with regulatory compliance requirements (such as SOX or GDPR)Proficiency in Epicor ERP systems including configuration customization and troubleshootingStrong listening and analytical skills for gathering documenting and interpreting business requirementsAbility to optimize business processes and identify opportunities for efficiency improvementsAdvanced experience with Microsoft Office products (Excel PowerPoint Word Outlook)Experience in testing and quality assurance to ensure defect-free system changes and upgradesExcellent communication and collaboration skills for working with cross-functional teams and end usersSkilled in creating and maintaining detailed documentationUnderstanding of data migration integration and reporting within Epicor ERPStrong verbal and presentation skills to communicate effectively with corporate management franchisees and their staff company employees and vendorsDiscretion and judgment in working with confidential informationA self-starter who is deadline and project mindedAdaptability to learn new technologies and respond to evolving business needsAbility to train and support users on Epicor ERP functionality Qualifications : Bachelors degree in business computer science information systems or a related field preferred2 years of experience working with Epicor ERP systems preferably in a manufacturing or distribution environmentStrong understanding of business processes and requirements gathering with an emphasis on manufacturing operations and supply chainStrong background and knowledge of business processes associated with custom manufacturing and ability to align ERP processes with business needsExperience with SQL databases including SQL queries Views Stored Procedures SQL Jobs and SQL Server Reporting Studio (SSRS) is preferredAdditional Information : Find us on Facebook YouTube and InstagramWe are an equal opportunity employer. We E-Verify.All your information will be kept confidential according to EEO guidelines.Remote Work : YesEmployment Type : Full-time Key Skills Fund Management,Information Technology,Conveyancing Paralegal,Corporate Sales,Asic Experience: years Vacancy: 1