Escrow Specialist (Cincinnati) at Guardian Savings Bank

Company DescriptionGuardian Savings Bank is a large lender in Cincinnati, Northern Kentucky, Lexington and Louisville that puts people first. Our customers are part of a close-knit community and their banking needs are both met and serviced locally. Everything from opening an account, securing a home loan or getting advice on the best banking options, were here for you. In a fast-paced world, you can count on Guardian Savings Bank to slow down and give you the attention you deserve. Guardian Savings Bank is looking for an Escrow Specialist to assist our borrowers with everyday tax and insurance needs. Purpose of the role The Escrow Specialist is the first line contact with borrowers to resolve complex escrow needs. From taxes, insurance, flood, PMI and beyond, the Escrow Specialist ensures timely payment of all escrowed items and works with borrowers to help them understand escrow needs and concerns.Essential Duties and ResponsibilitiesHandle complex calls with customers related to escrow analysis, tax, insurance, PMI and FHAAssumes a high level of responsibility in resolving escalated research issues related tocustomer accountsTrains new employees and employees from other areas on various insurance, tax and analysis functionsResponds to assessments from QC & compliance departmentsWorks various monthly reports to ensure customers mortgage payments are adjusted in accordance with RESPA guidelinesReview and document any accounts with payment increases or decreases that fall outside of the Established escrow parametersComplete monthly exception reports to clear any error that would prevent the annual analysisWork exception reports from escrow vendors to ensure the timely completion of payment processing for monthly transactions, monitored by FDICIA & Sarbanes OxleyPrepare wires to outsourced providers of tax and insuranceReview, approve or deny & pay claims for tax provider that result in Guardian charge offsWork closely with vendors, customers, tax agencies, insurance companies & affiliates on customer services issues relating to escrow processing; make appropriate account adjustments to correct improper escrow line set-up issuesTrack & recover advances utilized to clear incorrect escrow paymentsProcess daily correspondence & send to vendors in overnight transactionsComplete customer requests to add, delete & reanalyze escrow accountsClearly explain customer escrow analysis statements; involves detailed mathematical understanding and calculationsResearch insurance & tax issues that create overages & shortages on customer accountsEnsure monthly analysis checks & statements are mailed to customers in accordance with RESPA guidelinesWork w/ customer solutions to ensure accounts coming out of bankruptcy & loan modifications are analyzed correctlyOther duties as assignedEducation/ExperienceEducation and ExperienceHigh School Diploma required. Additional college credits and/or degrees preferredJob competencies1-2 years of prior escrow experience desiredOrganized and dependableBasic mortgage documentation knowledge preferredWorking knowledge of Microsoft products, including Excel, Word, OutlookAnalytical and attention to detailAbility to problem solve and multi-taskVerbal and Written CommunicationSelf-MotivatedTeam Player Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required for this position. Duties, responsibilities and activities may change at any time; with or without notice.Guardian Savings Bank is an Equal Employment Opportunity and Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.