Event Manager | Full-Time | NOW Arena at Oak View Group

Oak View GroupOak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.Position SummaryThe Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire train schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.This role pays an annual salary of $55000-$65000Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays)This position will remain open until February 20 2026.About the VenueNOW Arena is an 11800-seat multi-purpose family entertainment cultural and sports center. Seating capacity for the arena ranges from 3000-6000 for theater shows; 9400 for football hockey lacrosse and soccer games; 10000 for basketball games and 11800 for concerts. The Hideaway Brew Garden is adjacent to the arena where we provide live music and entertainment to the local community over the summer months. ResponsibilitiesAdvance plan service and supervise all eventsPlan direct and evaluate the work of subordinatesProvide leadership and guidance for event personnelAnalyze challenges identify alternative solutions and project consequences of proposed actions and implement recommendations in support of organizational objectivesCommunicate clearly and concisely in the English language both orally and in writingEstablish and maintain effective working relationships with lessees/clients co-workers part-time staff contractors patrons/public and municipal officialsWork a flexible schedule including long nights early mornings weekends & holidays as neededComplete all duties with a customer service focus through teamwork & dedication to Oak View Groups principlesAssist in the preparation of building to meet the requirements of upcoming events/showsAssist with the completion of pre-show event financial estimatesAssist with the completion of post-show event settlementsAdvise lessees on services available from independent contractors for eventsRecruit train and supervise event & security staffCreate work schedules for event & security staff delegate assignments and review performance/resultsFunction as a liaison between users of the facility and the facility staffRecommend and evaluate required event staffing levelsCoordinate communication between building staff and show staff during load in and load outInvestigate and resolve event-related complaints in a professional manner ensuring customer satisfactionMaintain equipment (radios metal detection wands etc.) for all event and security staffMake hospitality arrangements as neededCommunicate with municipal officials including police fire and medical services event staff and public to ensure security of patrons and events run smoothlyReview emergency planning procedures with all event staff for each eventCreate and distribute detailed data sheets prior to every eventPrepare and approve bi-weekly payroll for all event staff and security staffCoordinate service needs with Food and Beverage provider & make hospitality arrangements as neededServe as Manager on Duty as scheduledOther duties and responsibilities as assignedQualifications3-5 years of increasingly responsible experience in event management in a stadium arena convention center or public assembly facility settingBachelors degree from an accredited college/university with major coursework in facility management hospitality management business or related fieldStrong oral and written communication skills Strong computer skills in Microsoft Office applications word processing and Internet Possession of or ability to obtain a valid drivers licenseKnowledge of operational characteristics of eventsAbility to identify the needs of users of the facilityKnowledge of crowd management and control techniquesKnowledge of customer service practicesKnowledge of principles of supervision scheduling and training employeesDemonstrated familiarity with facility use contractsKnowledge of fire and public safety regulationsKnowledge of A/V equipment and electronic systems in public assembly facilitiesExperience with budget preparation and controlFamiliarity with terminology used in entertainment/convention/public assembly settingsExperience with AutoCAD is preferred but not requiredStrengthened by our Differences. United to Make a DifferenceAt OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.Equal Opportunity EmployerOak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.Required Experience:Manager Key Skills Abinitio,Administration And Accounting,Android,Bid Management,Inventory Management,Embedded C Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 55000 - 65000