Concierge (On Call) Waldorf Astoria Las Vegas at Hilton

EOE/AA/Disabled/VeteransWhat are we looking forSince being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:Hospitality - Were passionate about delivering exceptional guest experiences. Integrity - We do the right thing all the time. Leadership - Were leaders in our industry and in our communities. Teamwork - Were team players in everything we do. Ownership - Were the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition we look for the demonstration of the following key attributes:Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for HiltonHilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all! A Concierge is responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotels continuing effort to deliver outstanding guest service and financial profitability.What will I be doingAs a Concierge you would be responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be performing the following tasks to the highest standards:Provide information recommendations and booking services for a variety of guest inquiries including but not limited to directions hours of outlet operation hotel services transportation and travel arrangements tour and event tickets restaurant reservations and medical careProcess and deliver messages for guestsRetrieve mail small packages and facsimiles for guests as requestedArrange and confirm recreational business and dining activities both inside and outside the hotel for guestsRespond to special requests for services including but not limited to dentists doctors child care florists etc.Respond to guest inquiries and requests and resolve issues in a timely friendly and efficient mannerRegister VIP guests as neededPromote Company marketing programs and distribute printed materials as needed Key Skills Change Management,Cyber Security,Elevator,Flexcube,Airlines Employment Type : Temp Experience: years Vacancy: 1