Experience Research Senior Associate Global Client and Employee Experience at JPMorganChase

DescriptionBring your industry trends and knowledge to our team and shape exceptional user experiences through cutting-edge research influencing product design and functionality.As an Experience Research Senior Associate in the Global Client and Employee Experience (GCEX) organization you will play a pivotal role in shaping user experiences across our products and services. Leveraging advanced proficiency in research methods analysis and both quantitative and qualitative techniques identify customer needs and translate them into actionable insights and recommendations. You will act as a core contributor to aid in developing research studies that answer user work will directly impact the design architecture and functionality of our offerings collaborating with cross-functional teams to contribute to discussions on design and research and leading the decision on which methods best suit key design questions.Job responsibilitiesConduct and execute research studies using advanced research methods such as surveys interviews ethnography and quantitative and qualitative techniques to gather customer insightsAnalyze and interpret data identify patterns and trends and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagementCollaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findingsContribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics taking into consideration downstream implicationsStay current with industry trends and incorporate knowledge into team insightsFoster an environment where risk/control issues are escalated and threats are anticipated identified and addressed pro-activelyLeverage insights to create organizational momentum by combining storytelling with strategic rigor: go beyond reporting of data to provide internal functions and lines of businesses with the strategic narratives and actionable insights they need to make business decisionsRequired qualifications capabilities and skills3 years of experience or equivalent expertise in generative and evaluative user experience research employing advanced research methods and techniquesDemonstrated proficiency in both quantitative and qualitative research methods including survey and interview design ethnography and data analysisAdvanced knowledge of user experience design principles and practices with a focus on how ethnographic principles influence effective user experiencesAdvanced understanding of current research methodologies with the ability to review and understand how to apply current research practices to better inform experience designsStrong strategic and analytical skills with the ability to uncover deeply-rooted insights test hypotheses and recommend solutions with clear success criteriaExperience managing consulting-type projects coordinating cross-functional initiatives and driving alignment across organizationsProven ability to manage stakeholders and clients including senior executives through active listening adaptability and professional maturityEffective storyteller who excels at distilling complex learnings into clear compelling simple narratives to facilitate executive decision-making and drive outcomesEntrepreneurial and collaborative: takes ownership acts decisively and maintains a growth mindset when interacting with peers at all levelsPreferred qualifications capabilities and skillsBachelors degree in Business Administration Data Science Behavioral Science or other related field or equivalent work experienceStrategy consulting experienceRequired Experience:Senior IC Key Skills Computer Science,user experience,User Interface,SME,CSS,Interaction Design,Windows,Android,Usability Studies,Visual Design,HTML,User Research,JavaScript,Web Services,Wireframes Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 99750 - 140000