BDC Automotive Service Representative at Olathe Ford Lincoln

BDC Automotive Service RepresentativeLocation: Olathe Ford Lincoln Olathe KSIf youre passionate about the automotive world we want you to join the team at Olathe Ford Lincoln! Were looking for individuals who are eager to contribute to our mission of providing an extraordinary experience for every client. This is your opportunity to be part of a top-tier team that is dedicated to excellence. Apply today and start making an impact with us!Position Overview:As a BDC Representative you will be a point of contact for our customers providing them with exceptional service and assistance. You will be responsible for handling incoming service inquiries scheduling appointments and ensuring a smooth and efficient service process. Your ability to communicate effectively build rapport with customers and pay attention to detail will be key to your success in this role.Responsibilities:Respond promptly and professionally to inbound service inquiries via phone email and online chat.Engage with customers gather their information and determine their needs and preferences.Schedule and confirm appointments for servicesMaintain accurate and up-to-date customer records and follow-up communication in the customer relationship management (CRM) system.Provide exceptional customer service and address customer inquiries and concerns.Stay up to date with product knowledge pricing and promotions to effectively communicate with customers.Requirements:High school diploma or equivalent; additional education or relevant certification is a plus.Previous experience in a customer serviceExcellent communication skills both verbal and written with a professional and friendly demeanor.Strong attention to detail and organizational skills to effectively manage customer information.Ability to multitask and prioritize tasks in a fast-paced environment.Proficiency in using CRM systems Microsoft Office and other relevant software.Flexibility to work evenings weekends and holidays as needed.Benefits:Health Dental and Vision InsuranceCompany Paid life Insurance401k with Company Match Paid Personal Days Paid Vacation DaysPaid HolidaysPaid Volunteer DayNew Car DiscountsRV Discounts for renting and buying Discounts on Products and Services We are an equal opportunity employer and prohibit discrimination/harassment without regard to racecolorreligionagesexnational orgindisability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristics protected by federal state or local laws Required Experience:Unclear Seniority Key Skills Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service Employment Type : Full-Time Experience: years Vacancy: 1