Experienced Automotive Service Scheduling BDC - PM Shift at Roush Equipment Inc

Job DescriptionJob DescriptionCompany OverviewRoush Honda is a 100% employee-owned company and Top-Rated Auto Dealership. When you step into our dealerships, you will understand why we’re different. We strive to provide a sense of belonging within our family-like workplace culture. Yes, we offer great benefits, opportunities for advancement, community involvement, and we’re closed on Sundays. However, we believe our growth and success come from our employees having a stake in our Employee-Owned Company. We provide an opportunity for the people who build the business to take it forward. We count on everyone to work together toward a common goal. When you work at Roush Honda, You Own It!Automotive Service Scheduler BDCJob SummaryAs a Service Business Development Scheduler (BDC), you will be assisting customers with requests for repair and maintenance by documenting their needs, answering questions or concerns within the scheduling systems. This job requires a patient and stable work style and consistency in dealing with repetitive routine. A customer service, team-oriented focus is of utmost importance as you will be working with a direct team of ten. BenefitsConvenient Appointment BonusEmployee Stock Ownership Plan Employee Referral ProgramParts, Service and Vehicle Discounts Company-paid Short-Term DisabilityCompany-paid Basic Life InsuranceLong-term DisabilityVoluntary Life InsuranceHealth, Dental & Vision InsurancePaid Time Off401kQualificationsExcellent phone, communication, listening and computer skills Excellent verbal and written communication skillsProficient typing skillsCommitment to a high level of customer service is essentialStrong work ethicPunctual and reliable Must be detail-oriented and have exceptional time management skills Ability to follow instructions and thrive in a fast-paced environmentTeam playerExhibits a “can-do” attitude Automotive Service Scheduling BDC Primary ResponsibilitiesAnswer all calls promptly in a positive and professional mannerAbility to follow script to seek information from customer regarding their vehicle service needsActively listen to the customer’s inquiries and requests while asking questions and verifying information throughout the process to ensure a “great first impression.”Review customer’s service history and update customer information as needed with internal softwareSchedule appropriate date/drop-off time, estimate the cost of the service, and the expected completion timeWork together with the parts department to ensure parts are in stock for scheduled repairsBe patient and maintain composure at all times Promptly address customers questions or concerns via phone, email and/or textContact customers to reschedule appointments that were missed or canceledCommunicate with service dispatch regularly to bring in additional service workMeet or exceed expected call volume goalsPerforms other related duties as assignedRequirementsAbility to work Monday - Thursday 2p-10p and alternating Friday & Saturday 8a-6pPrevious call center or similar experience of 1-2 yearsPleasant telephone manner and customer service personaProficient with or the ability to quickly learn software used for recording information and processing repair ordersProficient in navigating multiple computer screens and software programs simultaneously.Knowledge of the automotive industry is preferred but not requiredExcellent organizational skills and attention to detailExcellent written and verbal communication skillsConsent to a background check and drug screeningProlonged periods sitting or standing at a desk and working on a computer and answering phonesHigh School Diploma or equivalent required