Experienced Customer Support Specialist at Boeing

Experienced Customer Support SpecialistCompany:Boeing Distribution Inc.Boeing Global Services (BGS) Distribution Business is looking for an Experienced Customer Support Specialist to join our team in O Fallon MO or Hialeah FL.Position Responsibilities:Reviews of customer purchase orders to assess requirements.Process and maintain customer purchase orders (e.g. order entry etc.) inputting in SAP (ERP) and portal management.Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.Performs research in SAP (ERP) to potentially resolve order issues.Reviews and actions open orders that are pending resolution.For all critical orders and ensure timeliness of shipment through internal coordination and liaison with other functional stakeholders.Monitors / Expedites orders with high complexity and urgency.Resolves customer claims with functional departments (Accounting Quality Assurance etc.) Credit & Rebill RMA process determine root cause recommend and implement corrective actions support Account Receivables with cash collection.Maintain Pipeline health on part usage/demand on existing contract program collaboration with Customer Sales Planner etc.Performs other duties and responsibilities as assigned or required.Basic Qualifications (Required Skills/Experience):6 or more years of related work experienceExperience in Program Management and/or Customer SupportStrong problem-solving skillsAbility to manage multiple and competing prioritiesProficient knowledge in all MS office applications (Excel Word Outlook PowerPoint etc.) must be able to analyze and generate reports.Preferred Qualifications (Desired Skills/Experience): Experience in aerospace hardware salesKnowledge of the aerospace/aviation industryOutstanding communication skills verbal and writtenProficiency in numeric reasoning and mathematical skillsAbility to work in very fast paced environment with a high degree of accuracyDrug Free Workplace:Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.Total Rewards and Transparency:At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs that provide both paid and unpaid time away from work.The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.Pay is based upon candidate experience and qualifications as well as market and business considerations.Summary pay range: $70000 - $100000Language Requirements:Not ApplicableEducation:Not ApplicableRelocation:Relocation assistance is not a negotiable benefit for this position.Export Control Requirement:This position must meet export control compliance requirements. To meet export control compliance requirements a U.S. Person as defined by 22 C.F.R. 120.15 is required. U.S. Person includes U.S. Citizen lawful permanent resident refugee or asylee.Safety Sensitive:This is not a Safety Sensitive Position.Security Clearance:This position does not require a Security Clearance.Visa Sponsorship:Employer will not sponsor applicants for employment visa status.Contingent Upon Award ProgramThis position is not contingent upon program awardShift:Shift 1 (United States of America)Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud WarningBoeing is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military/veteran status or other characteristics protected by law.EEO is the lawBoeing EEO PolicyRequest an AccommodationApplicant PrivacyBoeing Participates in E VerifyE-Verify (English) E-Verify (Spanish) Right to Work Statement Right to Work(English) Right to Work(Spanish)Required Experience:Senior IC Key Skills Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 70000 - 100000