Express Service Advisor at Halladay Nissan

Halladay Auto Group is growing and we are in need of an Express Service Advisor. We offer a great employee centered working environment and the following benefits:Health & Dental CoverageLife insurance401(k) PlanPaid VacationPaid HolidaysOpportunities for AdvancementYear End Profit SharingEmployee Discounts on new/used vehicle purchasesResponsibilitiesOversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled.Ensure the daily inventory of technicians time is consistently sold to service customers.Distribute work between technicians efficiently.Answer technical questions about vehicle problems warranties services and repairs.Maintain Customer Happiness scores at or above company standards.Assist in diagnosing vehicle problems; order parts and tools as necessary.Oversee administration of warranty claims as well as training and supervising of service department.Set schedules and assigns tasks to service department employees.Reinforces company policies and adheres to company standards.Encourages compliance with applicable laws and regulations.Maintain good working relationship with factory(s) and foster positive employee relations.Collaborate with upper management to make service department hiring and discipline decisions.QualificationsOrganized and friendly personalityDemonstrated ability to manage othersTime management skillsFantastic communication skills with your customersProfessional well-groomed personal appearanceConsistent record of service and sales successStrong record of positive customer satisfaction resultsTeam oriented and self-motivatedAble to work with little supervisionClean driving record and valid drivers licenseWilling to submit to pre-employment background check and drug screenWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.Required Experience:Unclear Seniority Key Skills Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service Employment Type : Full-Time Experience: years Vacancy: 1