Express Service Advisor Honda World at Honda World

Here at Honda World we are always looking for bright motivated and energetic professionals to add to our world-classserviceteam. Honda World is #1 in New Vehicle Sales in the state of Kentucky for the last 5 years!Our dealership works as a team and our team strives to be the best for our guests.. If you feel that your skills would be a valuable asset to our guests then we want to get to know you!We are excited to announce the expansion and remodeling of our already prominent service department! The summer of 2019will be our biggest yet by adding a new service building including 20new bays while updating our current buildings. If you are looking for an exciting new opportunity in the automotive industry at a growing company Honda World is your destination!What We OfferLatest service department technologyFlexible schedule.3 day work week first week3 1/2 the next full timeUniforms and Laundry Service providedClimate & Air Quality Controlled ShopLocker room and break roomInternal Inventory Control system that greatly limits time waiting at Parts CounterTraining Program that pairs new employees with a current employeeduring the first month4000 ROs per monthMedical dental and vision insuranceLifeinsurance401K MatchPaid vacation and HolidaysEmployee purchase and service discountsUpbeat and progressive work environmentHands-On Management team with great tenure at the dealership and with HondaCareer advancement opportunitiesSUMMARYInitiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.Responsibilities:Ascertains automotive problems and services by listening to customers description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.Develops estimates by costing materials supplies and labor; calculating customers payment including deductibles.Prepares repair orders (RO) by describing symptoms problems and causes discovered as well as repairs and services required; obtaining approval signatures; entering RO into service database system.Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customers approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.Maintains automotive records by recording problems and corrective actions planned.Updates job knowledge by participating in educational opportunities; reading manufacturers publications.Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.RequirementsCustomer service skillSales experienceProficiency with computers and technologyAbility to communicate complex technical concepts to customersAdvanced skills:While most employer did not require the following skills multiple job listings included them as preferred skills. Add these to your Automotive Service Advisor toolbox and broaden your career options.Prior automobile sales experiencePrior automobile technician experienceA certification through the National Institute for Automotive Service ExcellenceRetail experienceRequired Experience:Unclear Seniority Key Skills Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service Employment Type : Full-Time Experience: years Vacancy: 1