External Business Liaison at Monarch Communities

External Business LiaisonReports To: Executive DirectorPosition Type: Salary - Exempt: $90000 - $91000 Bonus OpportunityJob OverviewThe External Business Liaison is responsible for building managing and strengthening external relationships that drive awareness referrals and occupancy growth for the community. This role works collaboratively with the Executive Director Regional Director of Sales and internal leadership team to execute strategic outreach initiatives maintain a strong referral pipeline and position the community as a trusted partner within the local healthcare and professional network.Key Responsibilities & DutiesExternal Outreach & Relationship DevelopmentDevelops and maintains strong professional relationships with external referral partners including hospitals skilled nursing facilities home health agencies physicians social workers case managers elder law attorneys and other community-based organizations.Conducts regular in-person phone and virtual outreach in alignment with the established marketing and business development plan.Represents the community at networking events professional meetings community functions and industry-related events.Serves as a key ambassador of the communitys brand services and value proposition in the marketplace.Lead Generation & Occupancy SupportConduct proactive lead-generation activities to ensure a consistent flow of qualified prospects.Collaborate with the internal sales and operations teams to support move-ins move-outs and overall occupancy goals.Actively supports the maintenance of a meaningful and qualified waitlist.Maintains an active understanding of competitor communities pricing programs and market positioning.Marketing & CommunicationAssists in the development and execution of marketing and outreach strategies designed to meet or exceed census and revenue goals.Communicates current community offerings pricing program updates and promotional initiatives to referral partners and internal stakeholders.Supports internal referral programs including residents family and associate referral initiatives.Systems Compliance & CollaborationMaintains accurate and timely documentation in lead-tracking and CRM systems.Participates in required in-service training meetings and professional development opportunities.Ensures compliance with all federal state and local regulations as well as community policies and procedures.Maintains positive relationships with residents and families and attends resident or community functions as appropriate.Performs other duties as assigned to support community success.  Qualifications : QualificationsBachelors Degree from a four-year college or university preferred; or one to two years of related experience and/or training.Prior experience working with seniors or within healthcare senior living or related service industries preferred.Strong interpersonal communication and relationship-building skills.Ability to work independently prioritize tasks and make sound decisions when circumstances warrant.Knowledge of federal and state regulations related to assisted living is preferred.Proficiency with Microsoft Office (Outlook Excel Word) and ability to learn CRM and marketing software systems.Physical RequirementsWhile performing the duties of this position the team member may be required to stand walk sit reach bend stoop kneel talk hear and use fine and gross motor skills.Must be able to lift and/or carry up to 25 pounds.Additional Information : Benefits Offered(Full Time):Health Insurance: Medical/Rx Dental and VisionAncillary Benefits: Life Insurance/AD&D Short Term Disability and Long-Term disabilityBasic Life & Accidental Death & Dismemberment (AD&D) InsuranceFSA (Commuter/Parking)Employee Assistance Program (EAP)401(k) Retirement with Company MatchPaid Time Off (PTO) and HolidaysTuition ReimbursementOther Compensation Programs:Employee Referral BonusResident Referral BonusEqual Opportunity Statement:Monarch Communities and Brandywine Senior Living is an Equal Opportunity Employer.We comply with all applicable federal state and local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.Remote Work : NoEmployment Type : Full-time Key Skills Presentation Skills,Time Management,Clinical Research,Communication skills,GCP,Infusion Experience,Managed Care,Hospice Care,Conflict Management,Clinical Trials,Research Experience,Home Care Experience: years Vacancy: 1