Facilities Management Dispatcher at TekWissen LLC

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. Job Title: Facilities Management Dispatcher Location: New York NY 10065 Duration: 4 Months Job Type: Temporary Assignment Work Type: Onsite Job Description: Under the direction of the Manager Facilities Administrative Services is the central contact/communication person for Facilities Management during the day evening and weekend shift. Assists with database management such as verifying completed work and properly closing out work orders. Emergency Phone Dispatch/Customer Service: Covers the Facilities Management emergency phone line from 8 am through 4 pm; 4 pm to 12 midnight during the week and 8 am to 4 pm on weekends in the Plant Operations Office. Serves as the second point of contact for all emergency situations throughout the entire Center campus. Responsible for correctly evaluating the problem entering pertinent information (i.e. emergency type; building; floor/room; requesters name and extension) into the work order database system. Prioritizes the importance of each request; contacts the appropriate Facilities personnel to resolve the problem and sends the work order to the appropriate trade for resolution. Interacts with customers in a helpful professional manner throughout the process to foster a positive image of the Facilities Management Division effectively meeting all customer service needs. Assists with database management such as verifying completed work and properly closing out work orders. Communication/Customer Service: Greets screens and assists all visitors and handles all incoming telephone calls for the Plant Operations Department by taking complete and accurate detailed messages. Assists management with the satisfactory resolution of all completed work requests. Professional Development: Maintains and improves writing and general communication skills as they are essential in a role that interacts with the Plant Operations Supervisors Operation Managers and General Manager of Plant Operations. Must work easily with others. Attends divisional meetings to remain apprised of policy and procedural changes; participates in training programs as requested. Care for the Environment: Maintains personal shared and public work areas in a clean and orderly fashion that promotes and exemplifies a professional office Required Skills & Experience: Excellent communication skills to handle an intense volume of telephone calls from customers with urgent problems. Ability to exercise judgment and discretion and to interact effectively with irate or apprehensive customers. Ability to utilize work order entry system and applications such as Microsoft Word electronic mail and the intranet paging system. Ability to operate standard office equipment (i.e. copier and fax machine). Required Education: HS Diploma/GED. TekWissen Group is an equal opportunity employer supporting workforce diversity Key Skills Typing,Data Entry,Customer Service,AS400,Transportation Management Systems,Computer Skills,Paratransit,Microsoft Outlook,Computer Literacy,Dispatching,Logistics,Phone Etiquette Employment Type : Full Time Experience: years Vacancy: 1