Facilities Monitoring Center Specialist, NA at Vantage Data Centers

About Vantage Data CentersVantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.OverviewThis role can be based in the following US locations: San Antonio, TXThe Facilities Monitoring Center Specialist is responsible for supporting and scaling mission-critical operations across multiple hyperscale data center campuses. This role ensures operational excellence, reliability, and compliance through strategic oversight of change management, problem management, and centralized monitoring functions. The ideal candidate is a seasoned data center operator with deep technical expertise, a passion for operational rigor, and a track record of driving continuous improvement in high-availability environments.Essential Job FunctionsAlarm Monitoring & Incident Response:Monitor facility alarms and environmental conditions using Building Management Systems (BMS) and other toolsRespond to critical alarms promptly, initiate escalation protocols, and coordinate with site teamsSupport incident management processes, including bridge calls and customer notifications when requiredPreventive & Planned Maintenance SupportTrack scheduled maintenance activities and ensure proper communication to internal teams and customersValidate start/stop of work for planned changes (e.g., power transfers, chiller maintenance) and confirm completionService Request Management:Verify ticket assignments and ensure customer requests are acknowledged and routed appropriatelyTrack service requests through completion, escalating as needed to meet SLAsSupport work order and change request processesProcess Support:Participate in the ongoing improvement of alarm management, incident response, and communication workflowsAssist with the implementation and validation of change management processes, including environmental impact notifications and change calendar reviewsContribute to problem management by supporting root cause analysis (RCA) and corrective actionsHelp collect and analyze metrics related to ticket volume and work effort to identify areas for operational improvementCollaboration:Work closely with senior OMC staff, site operations, and security teams to ensure alignment and effective incident managementEngage in cross-regional communications and support the centralized function of the OMCCommunication & CoordinationAct as a liaison between site operations and centralized teams for facilities-related issuesProvide timely updates through ServiceNow ticketing and ensure accurate routing for resolutionMaintain logs of alarms, incidents, and maintenance activitiesEnsure adherence to SLAs, KPIs, and compliance standards for operational excellenceJob RequirementsBachelor's degree in Engineering, Facilities Management, or related field; Master's preferred.5-7+ years of experience in data center operationsProven expertise in change management, incident/problem management, and monitoring systems.Strong understanding of mechanical, electrical, and IT infrastructure in hyperscale environments.Excellent communication, leadership, and stakeholder management skills.Certifications such as ITIL, PMP, or Uptime Accredited Tier Specialist are a plus.Physical Demands and Special RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.Additional DetailsThis position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefitsCompensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.#LI-CM1 #LI-OnsiteWe operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.Vantage Data Centers is an Equal Opportunity EmployerVantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.