Facility Manager at ABM

DescriptionThe Facility Manager is responsible for providing high-level administrative operational and client-facing support within a dynamic facilities management environment. This role combines responsibilities from facilities coordination CMMS administration customer service project support and vendor management.The position ensures smooth daily operations by managing work order flow supporting maintenance teams maintaining accurate CMMS data coordinating projects and vendors and acting as a liaison between clients technicians and internal ABM leadership. This role directly supports the Account Lead and contributes to operational excellence service delivery and customer satisfaction.Compensation: $82500 annual salary (US Dollars) The pay listed is the salary for this position. Any specific offer will vary based on the successful applicants education experience skills abilities geographic location and alignment with market data.ABM offers a comprehensive benefits package. For information about ABMs benefits visit ABM 2025 Employee Benefits Staff and Management Team MembersJOB OBJECTIVETo provide comprehensive administrative and operational support enabling efficient service delivery accurate maintenance tracking excellent customer relations and effective coordination of facility operations vendors and projects. The role exists to strengthen communication streamline workflows and support strategic client initiatives.---QUALIFICATIONS Strong administrative organizational and communication skills Experience in facilities maintenance field services or operations support Proficiency with CMMS platforms (Maximo Corrigo Compass SAP PM etc.) Strong MS Office skills (Excel Outlook Word PowerPoint) Ability to manage multiple priorities and deadlines Professional and polished verbal and written communication skills Customer service experience including client- or vendor-facing interaction Ability to work independently with minimal supervisionPreferred Experience in facility management engineering or maintenance environments Familiarity with preventive maintenance programs work order processes and asset management Project coordination experience Vendor management or procurement experience Basic technical understanding of building infrastructure (electrical mechanical HVAC etc.)---RESPONSIBILITIES1. Administrative & Operational Support Manage calendar meeting coordination communication updates and recurring reporting. Support payroll/timekeeping processes and ensure accuracy of time and attendance records. Assist with onboarding documentation employee training tracking and HR coordination. Maintain documentation procedures and site records.---2. Client Relations & Customer Service Act as a professional customer-focused liaison between ABM clients vendors and building occupants. Provide timely communication status updates and follow-up on work orders and projects. Participate in recurring client meetings presenting reports work order updates and operational metrics. Support service recovery efforts and escalate issues when needed.---3. CMMS Administration & Reporting(merged responsibilities from CMMS Coordinator FM Coordinator roles) Administer and maintain the CMMS ensuring data accuracy for assets work orders PM schedules and inventory. Create assign prioritize and close work orders; ensure proper documentation by technicians and vendors. Perform data audits generate reports and analyze trends to improve performance and reliability. Develop and maintain preventive maintenance schedules. Support CMMS troubleshooting integrations and system upgrades in partnership with IT or vendors. Provide user training and system support to technicians supervisors and clients.---4. Project & Vendor Management Support planning and coordination of facility-related projects shutdowns or upgrades. Assist with gathering quotes preparing scopes and tracking project deliverables. Coordinate vendor scheduling site access compliance documentation and performance tracking. Monitor vendor work to ensure quality timeliness and alignment with ABM and client expectations. Maintain budgets purchase orders and invoice tracking related to assigned projects.---5. Work Order & Service Coordination Dispatch technicians and service providers based on priority skill set and availability. Monitor work order queues ensuring timely progress and customer satisfaction. Provide weekly maintenance updates backlog reports and operational summaries. Collaborate with technicians managers and trade specialists to resolve issues quickly.---6. Operational Excellence & Compliance Support continuous improvement initiatives and process optimization. Ensure adherence to safety requirements ABM policies and client procedures. Assist with audits compliance reviews and documentation control. Maintain service level agreements (SLAs) and key performance indicators (KPIs).---KEY SKILLS Customer service & client relations Technical & operational communication CMMS proficiency Data analysis & reporting Project coordination Vendor management Multi-tasking & prioritization Problem-solving & decision-making Professional communication skills#350Required Experience:Manager Key Skills Management,Mac Os,Clinical Data Management,Leadership,AC Maintenance,Financial Reporting Employment Type : Full-Time Experience: years Vacancy: 1