Facility Manager at Grand Fitness Mgmt, LLC

Who Are We:

Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 66+ locations. We strive to achieve Planet Fitness' mission to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.

Who You Are:

This role works closely with the Facilities and Operations teams that support Grand Fitness's portfolio of 75+ Planet Fitness clubs across the country, while specifically focusing on the 15-30 clubs within their assigned region. The candidate must be detail-oriented, capable of multi-tasking with time-sensitive material in a fast-paced environment, and proficient in managing a team to ensure operational efficiency. Being on call for emergencies and handling urgent situations is an essential part of the role. Clear verbal and written communication with immediate supervisors, in-house maintenance staff, in-club management, city/government employees, project managers, outside vendors. A strong sense of ownership-ensuring issues are handled through completion-is key to success. Proficiency and prior experience with Microsoft Office (Excel, Word, and PowerPoint) is required, and familiarity with property management software tracking programs is preferred.

This is a hybrid remote position with regular travel to clubs in assigned region

Duties and Responsibilities:

• Oversee issue resolution in the assigned market, including prioritizing work orders, managing preventative maintenance, dispatching technicians, and sourcing and managing vendors.
• Resolve incidents and requests promptly, documenting all work and resolution steps within the service management tool.
• Escalate incidents or requests to internal personnel or external vendors when specialized expertise is required.
• Collaborate with cross-functional partners to keep stakeholders informed and involved during repairs and maintenance.
• Manage facility technicians by overseeing schedules, assignments, and conducting performance reviews to ensure efficiency and quality standards are met.
• Collaborate with team members and communicate relevant information to direct leadership.
• Manage the financial aspects of the portfolio, ensuring cost-effective solutions while adhering to budget constraints.
• Conduct budget analysis and prepare reports on a monthly, quarterly, bi-annual, and annual basis.
• Create and manage budgets on a monthly, quarterly, bi-annual, and annual basis.
• Manage vendor relationships and report on SLAs and KPIs bi-annually, including conducting a bi-annual review of contracts and services provided.
• Generate reports on ticket status, SLAs, KPIs, for team and club performance.
• Develop go-forward recommendations on how to improve key metrics within the manager's market in response to Quarterly Business Reviews
• Prepare detailed reports on maintenance, repairs, safety, and other incidents for supervisors and relevant team members.
• Maintain compliance documentation for annual inspections (fire alarm, sprinkler, elevator, and tanning), and manage corrections as needed.
• Ensure the security and confidentiality of documents and data within your area of responsibility.
• Collaborate with cross-functional teams to review and create Standard Operating Procedures (SOPs) on a bi-annual basis.
• Assist with or coordinate national project delivery, including documentation, testing, training, and deployment of solutions.
• Adhere to standards, policies, and pre-established guidelines in performing job functions.
• Perform other duties as assigned.

Job Qualifications:

• Fosters Team Collaboration and Cooperation: Dedicates to and supports a collaborative, high-performing work environment with peers, cross-functional partners and managers.
• Drives for Success: Seizes opportunities and proactively takes concrete actions to complete tasks. Goes the "extra mile" and persistently overcomes obstacles to improve outputs.
• Focuses on the Customer Cross-Functional Partner: Seeks to understand underlying customer needs to create value. Drives the team to maintain focus on customers.
• Plans and Prioritizes: Exceptional at establishing priorities and systematically organizing information, achieving efficient and effective results through meticulous structuring and organization.
• Thinks Critically and Resolves Problems: Responds to emerging problems in an accurate, professional and timely manner.
• Team Management: history of managing front-line workers in a manual work setting, able to set and maintain positive team culture.
• Where possible, leverage available resources to address situations before they occur.

Job-specific Competencies:

• Knowledge/Skills/Abilities
• Gives attention to detail and follows instruction.
• Ability to stay organized and multi-task efficiently.
• Ability to work both independently and within a team environment.
• Effective time management; maximizes productivity.
• Basic knowledge of building systems requirements.
• Proficient with office productivity software.
• Develops and maintains positive relationships with internal and external parties.
• Prepares written materials to meet purpose audience.

Education and Experience:

• College Degree Preferred.
• 2-3 years facility/property management experience.
• Occasionally required to push, pull, bend, lift and move up to 25 lbs.

Physical Requirements:

• Work is performed in an office environment where a computer, telephone and other office equipment are used as needed to perform duties.
• Regularly required to sit, reach, grasp, stand and move from one area to another.
• Constantly and repeatedly use keyboard/mouse.
• Occasionally required to push, pull, bend, lift and move up to 25 lbs.

Travel and GFP Benefits:

• Monthly/weekly travel on a regular basis within assigned region required.
• Potential travel outside of the market 1-2 times per year.
• GFP offers competitive wages and benefits, including:
• 401(k) Plan
• Company 401(k) Matching Contributions
• Club and Black Card membership

Compensation details: 0 Yearly Salary

PIe927a82607fb-8147