Facility Success Manager at ShiftHop LLC

Job DescriptionJob DescriptionABOUT US:ShiftHop, LLC. is a technology services company for healthcare professionals and healthcare facilities. Our mission is to bring the PRN/gig-work to the healthcare field, allowing for decreased staffing shortages in the healthcare field. We empower healthcare professionals to become independent of their full-time job, by offering credentialing services and a clear path for becoming an independent contractor. With ShiftHop, healthcare professionals can find work 24/7, working whenever, wherever, and however often they’d like. ROLE AND RESPONSIBILITIES:ShiftHop is looking for a Facility Success Manager to join our team in our Rochester, NY office. This person will operate as the lead on all critical healthcare facility accounts.  The focus of this vital role is to manage the relationship with healthcare facilities by creating a positive working relationship. The Account Manager is responsible for addressing client issues and responding to questions.   The ideal candidate comes with experience in account management and developing new business opportunities among both existing and new customers. Excellent cross-functional experience working with customer service and product development to improve the entire customer experience is a critical factor in this role. Oversee customer account management – Includes developing new business along with negotiating contracts and agreements to maximize profits.Collaborate cross-functionally – Work closely with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services.Ensure delivery to customers - Facilitate the timely and successful delivery of solutions according to customer needs and objectives.QUALIFICATIONS AND EDUCATION REQUIREMENTS:Bachelor's degree in Business, Sales or related fieldStrong verbal and written communications skillsExcellent listening, negotiation, and presentation abilitiesFamiliarity with CRM software preferredProven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detailDemonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-levelSome travel required for this roleBENEFITS:100% employer paid medical, dental and vision (MVP Healthcare)100% employer paid life insurance100% short and long-term disability401k matching up to 10% annually, plus eligibility for immediate vestingSame day pay option$500.00 annual fitness credit Powered by JazzHRA5OB3dR2g3