FHA Mortgage Origination Representative at Contact Government Services

FHA Mortgage Origination RepresentativeEmployment Type: Full Time Entry LevelDepartment: Customer ServiceCGS is seeking an FHA Mortgage Origination Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.CGS brings motivated highly skilled and creative people together to solve the governments most dynamic problems with cutting-edge technology. To carry out our mission we are seeking candidates who are excited to contribute to government innovationappreciate collaboration and can anticipate the needs of others. Here at CGS we offer an environment in which our employees feel supported and we encourage professional growth through various learning opportunities.Skills and attributes for success:- Provide excellent customer service answering a variety of calls and emails from the mortgage lending industry and the public on FHA guidelines and procedures.- Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge clients requests.- Follow standard operating procedures for various topics systems and contact channels.- Document all of your contacts in a database- Keep up to date on FHA mortgage processes and proceduresQualifications:- The capability to navigate multiple computer systems and applications and utilize search tools to provide information to our clients.- Excellent time management skills and dependability.- Strong verbal and written communication skills.- High School diploma or GED.- At least two years working with FHA loans (e.g.loan originator loan processor junior underwriter loan officer) plus an additional year of customer service or contact center background or at least three years of loan origination working with conventional loans and/or other government-backed loans (e.g.FHA USDA VA)- Will be able to obtain a Public Trust Security clearance which includes a credit check and background investigation.Ideally you will also have:- Contact Center experience (omnichannel).- Bilingual (Spanish/English) verbal and written.- FHAknowledge/experienceOur Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human technical and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients specific needs. We are committed to solving the most challenging and dynamic problems.For the past seven years weve been growing our government-contracting portfolio and along the way weve created valuable partnerships by demonstrating a commitment to honesty professionalism and quality work.Here at CGS we value honesty through hard work and self-awareness professionalism in all we do and to deliver the best quality to our consumers mending those relations for years to come.We care about our employees. Therefore we offer a comprehensive benefits package.- Health Dental and Vision- Life Insurance- 401k- Flexible Spending Account (Health Dependent Care and Commuter)- Paid Time Off and Observance of State/Federal HolidaysContact Government Services LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Phone:1 Email:emailprotected$37000 - $42000 a yearWe may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.Required Experience:Unclear Seniority Key Skills Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex Experience: years Vacancy: 1