FictionAVTeen Assistant (Part-time) at Mount Prospect Public Library

Job Details MPPL - Mount Prospect ILDescription Do you enjoy connecting patrons with the books movies and TV they love Does the idea of helping a patron discover a brand-new author interest youThe Fiction/AV/Teen Department at Mount Prospect Public Library is looking for a service-oriented individual with a passion for popular culture to join our collaborative team serving readers listeners and viewers of all interests. Our Assistants spend most of their time directly helping patrons on the desk where youll see a variety of a typical shift you will often search for items in our own and other libraries collections provide readers advisory to help teens and adults find their next great read work with patrons as they navigate the librarys popular reading programs and perform hands-on tasks with items in our collections.SCHEDULE: (approximate average of 20 hours per week)Monday Tuesday & Wednesday 10am to 2pmThursday 5pm to 9pmFriday 10am to 2pm; approximately every 13 weeks 3pm to 7pmParticipation in the weekend rotation approximately every 7 weekends: Saturday 9am to 5pm & Sunday 11am to 5pmSALARY:$18.63 per hourBENEFITSPaid time off (vacation sick holiday and birthday)Dental life and pet insuranceIllinois Municipal Retirement Fund (IMRF) participation457 retirement savings planPURPOSEUnder the direct supervision of the Fiction/AV/Teen Assistant Department Head the Fiction/AV/Teen Assistant is responsible for providing popular library services to adults and young adults in the Fiction/AV/Teen Department. The primary responsibility of this position is staffing the public service desk. Additional duties include support tasks as assigned which may include compiling reader aids assembling materials displays maintaining files changing the status of collection materials and assisting with programs.SUMMARY OF DUTIES:This position comprises of the following essential duties:Public service (approx. 95%)Other non-essential job duties may include various departmental support tasks and committee work.JOB RESPONSIBILITIESPublic ServiceAssists patrons at the public desk on the telephone and onlineApplies MPPL-values-based customer serviceMonitors the behavior and conduct of Library patrons to ensure an atmosphere conducive to the use of the department and library resources for all patrons Provides appropriate reference and readers advisory servicesExecutes basic/in-depth electronic bibliographic and informational searches using online and in-house database sourcesAssists patrons at the public service desk in locating materials in physical and electronic formatsProvides bibliographic instruction and tours as neededPrepares reports and complies statistics as assignedDepartment Support TasksAssembles displays as assignedAssists with public programs as assignedChanges collection codes as assignedMaintains public desk supplies and resources as assignedOtherAttends appropriate meetings workshops and seminarsServes on committees as assignedOther duties as assignedQualifications EDUCATION TRAINING AND EXPERIENCEBachelors degree (or equivalent education and work experience) required.Library or Public service experience desired.KNOWLEDGE SKILLS & ABILITYKnowledge & AbilityAbility to access input and retrieve data from the computerAbility to reach bend push pull grasp lift kneel crouch stoop and carryAbility to carry library materials weighing up to 10 lbs Ability to use the English language correctly both verbally and in writing Ability to operate a two-way radio and telephone Ability to read library material spines and labels in order to comprehend and put in correct order Ability to perform light/medium/heavy work Ability to speak publiclyKnowledge of Windows and Microsoft Office applications Knowledge of interactive web applications and email Knowledge of popular materialsKnowledge in the use of the Integrated Library System Knowledge/skill in the use of readers advisory tools Knowledge of service interview techniques Knowledge of library policies and proceduresBehavioral SkillsAttention to Detail. Able to follow detailed procedures and ensure accuracy in documentation and data; concentrate on routine work details and organize and maintain a system of records.Communication. Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.Customer Focus. Able to demonstrate a high level of service delivery; do what is necessary to ensure internal and external customer satisfaction; deal with service failures and prioritize customer needs. Flexibility. Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.Policies Process & Procedures. Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to unwritten rules or practices.Supporting Diversity Equity and Inclusion. Able to adapt behavior to others styles; interact effectively with people who have different values cultures or backgrounds; optimize the benefits of having a diverse inclusive and equitable workforce .Teamwork. Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit. Key Skills Bidding,Apps,Benefits,Corporate Recruitment,Android Development Employment Type : Unclear Experience: years Vacancy: 1