Field Applications Engineer at Advanced Energy

ABOUT ADVANCED ENERGYAdvanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered precision power conversion measurement and control solutions for mission-critical applications and power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment industrial manufacturing telecommunications data center computing and healthcare. Advanced Energy has devoted four decades to perfecting power for its global customers and is headquartered in Denver Colorado.POSITION SUMMARY: The Sr. Field Applications Engineer is responsible for providing the sales account team the corporate product marketing and engineering teams and customers with technical support in the field necessary to properly develop apply and operate AE position is an integral part of AEs efforts to develop and execute plans to secure and defend customer design wins which underpin AEs corporate objectives and is considered a part of the Key Account Management a result of the positions extensive and constant engagement with customers it is also responsible for increasing the number and depth of AE relationships with customers and for gathering understanding and reporting intelligence from the field concerning industry customer and competitive trends and developments. This role will primarily support one of AEs key accounts.RESPONSIBILITIES:Generate new business (Design Wins): Work with key customer contacts and AE account managers/directors product managers and engineers to identify and understand new opportunities and successfully promote apply operate release and support all AE brands & products for such opportunities in a manner consistent with AE corporate objectivesDefend current business: Work with key customer contacts and AE account managers/directors product managers engineers customer support staff and quality staff to proactively support AEs existing business in a manner consistent with AE corporate objectivesBuild critical relationships: Demonstrate constant focus on and investment in building strong relationships with key contacts within customer accounts and with AE colleagues that are based upon mutual trust and a respect for the mutual value that is produced; always strive to build and defend a productive and rewarding team-environment. Routinely leverage these strong relationships to resolve significant matters and determine strategic directionLiaise technically: Based upon your day-to-day engagement with AEs customers products and applications act as proactive technical liaison among our OEM customers end-user customers and other AE personnel as required in a manner consistent with AE corporate objectives and mission statement. Work directly with customers to understand equipment/system requirements and ensure the best solution for the application(s) and customers overall business needs. Speak the customers language.Gather information: Search for gather understand and communicate to appropriate personnel information relative to customer industry application and competitor trends developments and roadmaps which has potentially substantive value to AEs ability to reach our corporate objectivesProvide training and troubleshooting: Provide technical product and application training to customers and AE colleagues as needed to demonstrate/promote/optimize the use of AE products and to evaluate customer needs. As required provide troubleshooting services to understand address and communicate product related issuesShare experience and expertise: As a senior team member mentor and train colleagues to develop the AE team and better support our customers.Communicate effectively and efficiently: Understand your audience to communicate information in a digestible manner while getting key points across. Frequent contacts include customers end-users and AE colleagues with varying degrees of technical background and training.WORK ENVIRONMENT:This position is based in the Milpitas CA office. Approximately 70% of time in laboratory/clean room environments at local customers and AE working with typical diagnostic equipment computer technology and customer tools; approximately 30% of time in typical sales office environment using standard office equipment. Some travel out of the local region requiredapproximately 20% of timeEXPERIENCE: Essential:More than 5 years of experience in semiconductor/thin film industry or more than 7 years of experience in related technical fieldWorking knowledge of thin film industry (e.g. semiconductor data storage display/flat panel advanced coatings)Knowledge in vacuum science RF power/match networks and/or plasma processing equipment and applicationsExperience with: Computer-driven diagnostic equipment; graphing and analysis of data sets (e.g. CSV files) using Excel or other softwareTechnical consultation for development projects with customers; hands-on technical troubleshooting; operation of sampling and real-time oscilloscopes waveform generators spectrum and network analyzers power supplies multimeters RF and DC fixturing for power supply characterizationIntricate knowledge of wafer fabrication equipment used in semiconductor manufacturingDesirable:Experience with products competitive to AEsSpecific knowledge of and experience with key customers their equipment and applicationsProduct troubleshooting to board levelExperience working with firmware/softwareKnowledge of industry standards (e.g. SEMI IEC standards) and protocols (e.g. Ethernet EtherCAT RS-232)MATLAB Python or other scripting experience or programming experienceSpecialized experience as applicable to AEs products (e.g. temperature sensing RF measurement power transmission ESC/E-chucks RPS etch/deposition processes)EDUCATION: Essential: Bachelors degree in a science/engineering/technical field or demonstrated industry experienceDesirable: Advanced science/engineering/technical degree but not requiredCOMPENSATION: As required by multiple state pay transparency laws Advanced Energy provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including but not limited to skill set level of experience and specific office location. The range of starting pay for this role is $130000to $170000per this position is eligible for the Sales Incentive Plan with a specific target amount to be determined based on the role.BENEFITS:As part of our total rewards philosophy we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented highly engaged compensation programs are focused on equitable fair pay practices including market-based base pay an annual pay-for-performance incentive plan for eligible positions and a discounted Employee Stock Purchase Plan.In addition to our competitive compensation practices we offer a strong benefits package in each of the countries in which we the U.S. we offer a rich benefits package that includes:Medical - multiple medical plans are available to choose fromShort and long-term disability and life insuranceHealth savings and flexible spending accountsGenerous time off policy starting with 3 weeks of paid vacation 7 days of paid sick time and 12 paid holidays8 hours of paid volunteer time off8 weeks of paid parental leave for both Moms and DadsCompany matched 401(k)Tuition reimbursementExpanded mental health coverage and employee assistance programsOther voluntary benefits include critical illness accident and hospital indemnity pet insurance identify theft and legal assistanceAdvanced Energy is committed to diversity in its workforce including Equal Opportunity Employment. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability and/or veteran status.Advanced Energy is also committed to providing reasonable accommodations in our job application process/procedures for qualified individuals with disabilities. If you require assistance in completing an Advanced Energy application please reach out to Key Skills Active Directory,Technical Documentation,Windows,On-Site Support,Test Equipment,Linux,Internet,Preventive Maintenance,Technical Assistance,Troubleshoot,Problem Resolution,Setup,hardware,Technical Support,UNIX Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 130000 - 170000