Field Service Administrator at cohires

JOB SUMMARY (the purpose and general nature of the job)The Field Services Administrator will be primarily responsible for local site issues including but not limited to: Laptop & Desktop supportand onsite production support. The Field Services Administrator will be an advocate for the local business group as well as the delivery mechanisms for many IT services.PRINCIPLE ROLES/ACCOUNTABILITIES include the this position either directly or through others the incumbent will:Role: DesignParticipate in the development of policies procedures and resources in relation to the network and/or systemsCreate images for workstationsEvaluate and test software packages to increase productivityRole: ImplementImage configure and deploy workstationsRoll out software packages (Antivirus remote clients etc.)Role: SupportPerform deskside support (hardware application network)Assist Infrastructure teamTroubleshoot production systems and application issuesProvide Executive SupportRole: AdministerEnsure operating system and application patches are applied per specified schedulesEnsure Antivirus definitions are updated regularlyEnsure backup media is rotated and vaulted offsite per established proceduresRole: SecureEnforce company security procedures and policies by ensuring all workstations and laptops meet security guidelinesRole: ImproveInspire innovation by consistently evaluating processes contribute feedback and ideasAdditional responsibilities and duties may be assigned. METRICS: Basic standards regarding how success will be measuredTurn-Around-Time on trouble tickets Time to Acknowledge Time to Resolve (measured monthly)Overall customer satisfaction measured through feedback from customers (measured annually)Quality of work measured by first-call resolution customer feedback and managers assessment (measured monthly)KNOWLEDGE/EXPERIENCE/SKILLS: Minimal requirements for education knowledge and experience:Associates degree in computer science or equivalent experience preferredMCSA A Net certifications preferred2 yrs experience desktop supportAdvanced knowledge of Windows 2000/XP and PC/Server/Switching hardwareWorking knowledge of Active Directory Group Policy DNS DHCP and HP PrintersBasic knowledge of SQL and VBScriptStrong organizational/analytical skills and an attention to detailExcellent execution skills with a track record of success in implementing complex projects and deliverablesAble to communicate clearly and professional both verbally and in writingExcellent customer service skillsAbility to operate in a leveraged and matrixed environmentPHYSICAL/MENTAL DEMANDS AND WORKING CONDITIONS: This position requires the ability to perform the essential duties and responsibilities in the following environment:Required Experience:Unclear Seniority Key Skills Children Activity,Landscaping,Electronics Engineering,End User Support,Front Office Management,Airlines Employment Type : Full Time Experience: years Vacancy: 1