Summary: The Field Service Electrician is responsible for performing on-site electrical installation, troubleshooting, repair, and maintenance of power systems and components. This position ensures all electrical systems operate efficiently, safely, and in compliance with company, industry, and regulatory standards. The Field Service Electrician serves as the primary on-site technical resource, providing exceptional customer service while diagnosing and resolving complex electrical issues.

Accountabilities:

Perform on-site electrical installation, maintenance, repair, and testing of industrial and commercial power systems and components.
Conduct diagnostics, troubleshooting, and inspection of electrical circuits, control panels, motors, and switchgear.
Interpret and apply electrical schematics, wiring diagrams, and blueprints to ensure proper system operation.
Review service work orders, schedule field appointments, and ensure timely completion of assigned service tasks.
Develop and execute troubleshooting plans using systematic diagnostic methods.
Identify and implement appropriate solutions to resolve technical issues efficiently.
Maintain flexibility and responsiveness to changing field and site conditions.
Provide outstanding customer service and technical support during site visits, maintaining professionalism and tact in all interactions.
Communicate effectively with customers to confirm service work completion and satisfaction.
Collaborate closely with engineering, quality, and manufacturing teams to communicate product or field performance feedback.
Prepare detailed service reports, document test results, and maintain accurate timekeeping for all field activities.
Ensure compliance with company safety policies, OSHA standards, and all applicable electrical codes.

Attributes

Core Values:

Have Humanity: Treat everyone with respect and empathy—customers, coworkers, and partners. Act with integrity and create a supportive, inclusive environment.
Be Transparent: Communicate clearly and honestly. Share information, take accountability, and build trust through openness on every job.
Drive Innovation: Look for better, safer, and smarter ways to work. Embrace new ideas, technologies, and continuous improvement.
Be Resilient: Stay adaptable under pressure. Face challenges with a positive attitude and find solutions, no matter the environment.
Always Reliable: Follow through on commitments and deliver quality work every time. Be the teammate and technician others can count on.
Grit: Show persistence and pride in your craft. Work hard, stay committed, and push through challenges to get the job done right.

Required Knowledge/Experience:

High School Diploma or equivalent required.
Minimum 1000 hrs electrical apprentice; Electrical Certification preferred.
Minimum 2 years of experience as an industrial electrician in an installation, maintenance, or troubleshooting capacity.
Demonstrated experience with high and low voltage systems, control circuits, and electrical troubleshooting.
Ability to read and interpret electrical schematics, blueprints, and technical manuals.
Strong mechanical aptitude to perform basic field repairs outside of electrical needs.
Proficiency with computers, including Microsoft Office and ERP systems.
Capable of working independently or within a small, dynamic team environment.
Exceptional communication and documentation skills, both written and verbal.
High level of accuracy, organization, and attention to detail.
Must possess a valid driver’s license with a clean driving record and the ability to be insured under a company policy.
Ability to pass a background check and drug screening.

Adhere to all safety protocols and maintain a clean, organized, and compliant work environment.
Safely operate company vehicles and power tools in compliance with company and regulatory requirements.
Ability to travel up to 90% of the time and on occasion with short notice.
Strong organizational and time management skills with the ability to multitask effectively.
Excellent customer service skills and professional demeanor.
Ability to stand, stoop, kneel, or crouch for extended periods during an 8–10 hour workday.
Physical capability to lift and carry up to 50 pounds of tools and equipment.
Comfortable working in both indoor and outdoor environments, including variable weather conditions.
Capable of coordinating personal travel logistics, including flights, hotels, and transportation.

Supervisory Requirements

None

Work Environment and Physical Demands

Site Conditions: This role will work in an outdoor setting, where weather may be inclement.
Mobility: Ability to move around the work sites and the manufacturing plant, including walking, standing, and climbing stairs.
Manual Dexterity: Occasional use of hands to handle or feel objects, tools, or controls.
Lifting: Ability to lift and carry items up to fifty (50) pounds. All lifting should be done following OSHA standards.
Visual and Auditory Requirements: Must be able to see and hear well enough to navigate the work site and plant safely and communicate effectively with team members.

Additional Information

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Duties may be adjusted to accommodate qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA).
This job description does not constitute a contract of employment and does not change the at-will nature of the employment relationship.
We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.
Employment is contingent upon the successful completion of all pre-employment requirements, including a background check and pre-employment drug screening, in accordance with applicable law.

PI46d61f1e4bed-26276-39041649

Field Service Electrician at Johnson Thermal Systems

JOB DESCRIPTION

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