Field Service Engineer (MS) Southeast PA at Thermo Fisher Scientific

Work ScheduleStandard (Mon-Fri)Environmental ConditionsLaboratory Setting Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.)Job DescriptionWhen you join us at Thermo Fisher Scientific youll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry we give our people the resources and chances to create significant contributions to the world.DivisionUnity Lab Services a part of Thermo Fisher Scientific provides integrated solutions instrument and enterprise services to our customers. The Field Service Engineer is responsible for managing all aspects of field service support and customer relationship management including but not limited to: installation repair preventative maintenance and instrument qualification.How You Will Make an Impact: Field Service Engineers provide technical support and assistance ensuring the efficient performance of equipment and systems. You will work directly with customers to address their needs ensuring customer satisfaction and product efficiency.Key Responsibilities:Carry out Installation maintenance and training of Chromatography and Mass Spectrometry product in a professional reliable and customer-orientated mannerResponsibility for meeting customer SLA and internal KPI objectivesEnsuring customer satisfaction in all aspects of services providedShare experience and standard approach of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectivenessAssist the Commercial Team with technical information training and demonstrationsAccurately document field service activities including installation report and service work report and timely submit through the required systemMinimum Education & ExperienceBachelors degree in analytical chemistry chemical engineering or equivalentPreferred hands-on experience as a field service engineer or scientist/chemist in a lab setting supporting Chromatography (liquid/gas/ion) and Mass Spectrometry equipment systems at various customer labs2 years of experience with Chromatography (liquid/gas/ion) and Mass Spectrometry equipment systems e.g. installation preventative maintenance fixing operation etc.)Knowledge Skills AbilitiesAnalytical troubleshooting and problem-solving abilities.Interest in technology and IT trends.Knowledge of electron microscopes is an advantage.Physical Requirements / Work Environment Must be available to travel on a daily and up to 20% overnight within territory ( PA & NJ)Able to lift 40 lbs.Able to stand for long periods of timeAble to work overtimeValid Drivers License Required and be able to travel into DOE DOD and National LaboratoriesAble to successfully pass federal background checksBenefitsWe offer competitive remuneration annual incentive plan bonus healthcare and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative forward-thinking organization and outstanding career and development prospects. We offer an exciting company culture that stands for integrity intensity involvement and innovation! Key Skills MobileIron,Robotics,Field Service,Mechanical Knowledge,Sonography,IP Networking,Schematics,Mechanical Engineering,Medical Imaging,Human Resources,Programmable Logic Controllers,Troubleshooting Employment Type : Full-Time Experience: years Vacancy: 1