Field Service Engineer - REMOTE OPPORTUNITY at Resource Erectors

Job DescriptionJob DescriptionSUMMARYAs a Field Service Engineer, you will collaborate with our customers to provide technical hardware instruction and assistance regarding the installation, operation, and maintenance of electrical control systems. This role will help diagnose errors or technical problems and determine proper solutions. THIS IS A REMOTE WORK OPPORTUNITY AND WILL REQUIRE 50% TO 75% TRAVEL.RESPONSIBILITIESComprehend customer requirements and make appropriate recommendationsRespond to customer inquiries and assist in troubleshooting and resolving challengesManage all onsite installation, repair, maintenance and test tasks for electrical controls hardware and related softwareDocument the functional and, sometimes, technical design of the systemMaintain a working log detailed all required system updates, as well as the date of completionCoordinate and setup training classes and train end users on best practices, maintaining consistency across usersImprove existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendationsManage all assigned projects to completion ensuring on-time delivery and meeting of budgetary demandsREQUIREMENTS3+ years of experience with electrical control panelsMachine electrical background. Hardwired controls, digital and analog I/O knowledge and the ability to read electrical schematics and P&ID'sPLC Programming experienceNetworking (Ethernet, ControlNet, DeviceNet, etc.) experience is desiredProficiency in machine automation, mechanics and electronicsHigh school diplomaCurious mindset translating to key discovery skills (questioning & listening to understand) with the ability to identify problem areas (pain points).Provide technical hardware instruction and assistance to customer representatives regarding installation, operation, and maintenanceStrong verbal/written communication and documentation skillsInterpersonal skills with the ability to build effective working relationships with internal cross-functional teams and external customer teams in a variety of domestic and international offices across all levels of the organization