Field Service Manager at Advanced Management Group

Job DescriptionJob DescriptionPosition Summary:The Field Service Manager is a managing position to the operations of our Advanced Maintenance Solutions Division. The Field Service Manager works closely with the Director of Advanced Maintenance Solutions and Maintenance team to assist with the completion of daily dispatch, reconciliation of our customers' work assignments, project management, quality assurance and managing the technicians at job locations. Position Duties and Responsibilities:The Field Service Manager’s main duty is to be a viable asset to the team, by taking a vested interest in the operations of the Advanced Maintenance Solutions Division. This includes effective internal and external communications, technician and vendor-partner relations, as well as effective data administration and organization. The Field Service Manager will complete a broad variety of tasks for the company including but not limited to the following as other duties may be assigned: Performs service call intake and work order creationPerforms dispatching of technicians Creates job/ project estimatesPerforms scheduling updates with clients and techniciansCollects and reconciles completed project informationCompletion of department invoicing for completed projectsOversees technician workmanship and job duties & responsibilitiesAssists and manages human resource related functions for the departmentCommunicates with customers regarding open projects, scheduling, invoicing discrepanciesProvides quality assurance oversight for the work being performed by techniciansProvides help in coordinating meetingsTravels to work order and project sites to provide oversightPossesses exceptional organizational and time-management skills including working with multiple projects simultaneously and completing reports weeklyPosition Qualifications:Must be Bilingual (English & Spanish)Dispatch experience in the service industry preferredStrong perseverance in a fast-paced environmentContinued excellence in customer servicePositive attitude and excellent problem-solving abilityExperience with managing and organizing dataExceptional communication skillsSolid working knowledge of computer/mobile programs and softwareProfessional verbal and written communication skillsAbility to analyze large amounts of data and compile detailed reportsSound independent judgmentAttention to detail, organizational, time-management, and problem-solving skillsAssists in promoting Advanced Management Group. Attends and participates in training seminars as requiredPhysical RequirementsBending, stooping, squatting, crawling, and climbing are frequent activitiesLifting and carrying of bulky or heavy items may be requiredMust be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsKey Skills:Basic math skills; ability to analyze figures; knowledge of accounting principles; excellent verbal/written communication, multi-tasking, prioritizing, and organizational skills Required Experience: High school diploma, GED or equivalent required1-3 years’ experience in an administrative role1-3 years' experience in a supervisory role preferred Supervisory Responsibilities:Responsible for managing maintenance technicians at various job locations