Field Service Specialist at BOMAG AMERICAS INC

The ideal candidate will be located in the Western US

Provide technical support in a customer service focused manner until repair issue is fully resolved

Updating and resolving BOTIS tickets timely and accurately

Aids Production & PDI departments for critical needs (diagnosing)

Through Fleet Intelligence, provides reports of field actions and resolutions

Using BOTIS ticketing system And Fleet Intelligence reports, identify repetitive failure patterns, recommend, and manage field product improvements or campaigns

Travel as required (75%)

Desire and ability to work in fast paced manufacturing environment

High energy level

Self-motivated

Ability to work evenings and weekends as needed

Ability to read, understand, and follow oral and written instructions

Technical aptitude

Ability to manage several complex projects simultaneously while working under pressure to meet deadlines

Mental capacity to make sound decisions and to communicate clearly and concisely, both orally and in writing

Ability to multitask, solve problems, manage time, adapt to changing work conditions, and shift priorities in a fast-paced environment

Superior organizational skills, strong quality orientation, and high attention to detail

Proven ability to work well both independently and in a team environment

Knowledge of and adherence to occupational hazards and standard safety practices

Strong ethical standards, reliability, professionalism, positive attitude, and ability to remain calm in stressful situations

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