Field Service Supervisor 1 at Holt Cat

Job Summary: This position is responsible for ensuring the successful management and achievement of work performed in the service area and operational goals by providing quotes for jobs and work order review for customer billing; customer communications; field safety practices and compliance with field operating policies. This position has a major responsibility to ensure the complete and total satisfaction of internal and external customers while continually striving to achieve all corporate goals.The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the companys mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.Essential Functions:Model promote reinforce and reward the consistent use of HOLTs Values Based Leadership (VBL) tools models and processes to ensure alignment with our Vision Values and MissionEstablish and mutually agree upon and communicate job expectations (i.e. accurate price quotes and time estimates) to internal and external customers to ensure customer satisfaction according to our mission and core business valuesEstablish model and reinforce safety practices that are consistent with our mission to ensure employee and customer safetyModel collaborative problem solving and personal influencing skills to ensure that service activities in the incumbents area of responsibility are aligned with the overall business plan of the service department and companyProvide the Service Manager with status reports on all open work orders in an accurate and timely mannerReview monthly service operations branch statement to assess progress on department business goalsParticipate in the selection development and evaluation of service department personnel to ensure a high level of commitment and competence is available in our human resourcesCoordinate the company safety program in all areas of responsibility in a manner consistent with corporate policies and guidelinesSuccessful completions of other key projects as may be assigned by managementWork safely at all times and adheres to all applicable safety policies; complies with all company policies procedures and standardsPerform other duties as assigned Knowledge Skills and Abilities:Knowledge of and experience in field service managementExcellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organizationExcellent verbal written communication and presentation skillsExceptional organizational self-management time management and multitasking skillsAbility to work on multiple projects and deal effectively with employees and managementAbility to think logically while interpreting and analyzing problems assigned or encounteredAbility to identify complex problems and to review related information to develop and evaluate options and implement solutionsAbility to work independently as well as a part of a diversified teamEducation and Experience:High School diploma or GED requiredRequired - Verifiable 3 years of heavy construction equipment repair experience in shop and field required; 5 or more years preferredMinimum of 2 years of supervisory or leadership experience preferredSupervisory Responsibilities:Responsibilities include but are not limited to interviewing hiring and training employees; planning assigning and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Travel:Up to 20% to include overnight stays is to be expectedValid drivers licensePhysical Requirements:This position involves extended periods in a stationary position; additionally occasional movement inside the office to access office machinery file cabinets etc.This role frequently communicates with others must be able to exchange accurate information in these situationsRoutinely reacts to visual auditory and other signals including alarms and instructions and is required to visually inspect workOccasionally lifts and moves materials and equipment up to 50 lbs.Work Environment:This job is generally performed in a professional office in environmentally controlled conditions.Occasionally works outdoors around moving mechanical parts; may be exposed to weather extremes when working outside in conditions that include inclement weather heat cold and humidityNoise levels may be loud at timesExposure to small quantities of chemicals dust steam high-pressure water and high-speed rotating equipmentRequires wearing common protective or safety equipmentFrequently works at fast pace with unscheduled interruptionsDisclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities duties and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities as needed.Required Experience:Manager Key Skills Vendor Management,Employee Evaluation,Construction Experience,Ecological Restoration,Industrial Cleaning,Military Experience,Security,Telecommunication,Financial Report Interpretation,Leadership Experience,Supervising Experience,Cabinet Installation Employment Type : Full-Time Experience: years Vacancy: 1