Job Description

Field Service Technician I

PGT Innovations Part of MITER Brands
Location: Pompano Beach, FL
Schedule: Full-Time 1st Shift
Pay Grade: $ - $ (based on experience)

The Field Service Technician I represents PGT Innovations in a professional manner while supporting the diagnosis and repair of window and door products at customer job sites and residences. This entry-level role works under the direction of senior technicians and team leaders, assisting with service tasks, documentation, and site preparation while delivering a positive customer experience.

Responsibilities:

Assist senior Field Service Technicians with on-site service work, including lifting, carrying, staging parts, and handling tools.

Complete assigned tasks such as picking up and delivering parts, warehouse organization, and site preparation.

Clean installed products at customer sites as needed and ensure job sites are returned to their original condition.

Safely operate hand and power tools in accordance with company safety standards.

Unpackage and inspect incoming parts to ensure they meet quality guidelines; document and report defects as required.

Assist with unloading delivery trucks and maintaining proper inventory of parts and supplies in the warehouse and service vehicles.

Maintain cleanliness and basic upkeep of assigned service vehicles, ensuring safe operation at all times.

Document service calls accurately using mobile devices (iPad, laptop, or similar technology).

Submit completed service documentation promptly through the designated service software.

Communicate courteously and professionally with customers, coworkers, and supervisors.

Follow all company, department, and safety policies while performing duties.

Perform other related tasks as assigned.

Qualifications:

High school diploma or GED preferred.

Basic working knowledge of windows and doors is a plus.

Ability to safely use hand and power tools.

Comfort using tablets, mobile devices, and computers for documentation and scheduling.

Familiarity with Microsoft products such as Outlook and Windows.

Strong attention to detail and willingness to learn new skills.

Ability to work both independently and as part of a team.

Clean driving record in accordance with PGT Innovations' safe driving policy.

Physical ability to lift, carry, and perform hands-on work in various job-site environments.

What We Offer

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

- Three comprehensive Medical plan options

Prescription

Dental

Vision

- Company Paid Life Insurance

- Voluntary Life Insurance

- Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance

- Company-paid Short-Term Disability

- Company-paid Long-Term Disability

- Paid time off (PTO) and paid Holidays

- 401k retirement plan with company match

- Employee Assistance Program

- Teladoc

- Legal Insurance

- Identity Theft Protection

- Pet Insurance

- Team Member Discount Program

- Tuition Reimbursement

- Yearly Wellness Clinic

MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.

Field Service Tech I at MI Windows and Doors

JOB DESCRIPTION

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