Field Service Technician (Copier) - Westchester & BX Areas at Atlantic Tomorrow's Office

Job DescriptionJob DescriptionAtlantic Tomorrows Office is a nationally recognized distributor of copier and high-end production equipment. We sell and service Ricoh, Toshiba, Konica, HP, and Kyocera products in the Tri-State area, and have openings in our Tarrytown, NY office that services clients in the Bronx & Westchester areas.We are looking for motivated hands-on Field Service Technicians, the ideal candidates will be detail oriented and customer service driven. This is a unique opportunity to be part of a high-quality service organization. Field technicians provide on-site customer service when the client deems service is necessary. This may require successfully repairing or adjusting a device mechanically or electronically and/or “fixing the customer” by correcting the client’s expectations.Accurately diagnose, repair and maintain equipment in optimum operating condition at customer sitesManage and maintain a highly accurate parts inventory via handheld deviceReceive, prioritize and accurately close service calls via handheld deviceAssist with equipment installations as neededKeep current with new technology through off-site manufacturer's classes and online trainingCommunicate equipment problems and solutions to fellow technicians & managementProject a positive company image through professional appearance, exceptional communication skills & excellent customer serviceA high school diploma or equivalent; or industry related experience and/or training; or equivalent combination of education and experienceComputer literate and basic knowledge of networkingElectronic & mechanical experience/aptitudeExperience working on digital copiers and/or laser printers (Konica Minolta, HP, Ricoh & Kyocera experience is a plus)Experience in networking and/or installing drivers is preferredValid driver's license with an excellent driving record and reliable transportationAble to work independently, under pressure at customer sites and to accept direction on given assignmentsAble to handle and solve new challenges, demonstrate initiative and a willingness to learnTeam player, reliable, punctual, and possessing a positive attitudeWillingness to travel to various locations as neededDriving knowledge of the above-mentioned area(s)