Field Service Technician at Hulk USA

Job DescriptionJob DescriptionThe Field Service Technician ensures customer satisfaction by providing comprehensive on-site service and support for HULK Downhole products. This includes installing, repairing, and maintaining equipment directly at customer well locations. You'll also be responsible for offering technical support and troubleshooting services and diagnosing and resolving complex technical issues with the products to ensure optimal performance and functionality. We're looking for a highly motivated and experienced individual who places a strong emphasis on safety and is committed to customer satisfaction.*Candidates must reside in Williston, North Dakota* ResponsibilitiesInstall, repair, and maintain HULK Downhole products at customer well sites, ensuring proper functionality and adherence to safety regulations.Managing prompt and efficient response and resolution to customer service issues within the assigned area of operations.Confirming proper installation of HULK tools and equipment at customer locations.Complete and maintain detailed paperwork for each customer well site, documenting all on-site activities and equipment utilized in a timely manner through our digital applications.Maintain clear communication with the site leader and advise customers on product and installation issues. This includes, but is not limited to, job procedures, equipment functionality, and fit.Collaborate with the company's operations and leadership teams, providing insights and recommendations on safety practices and compliance related to installation procedures and well operations.Assist in shop operations as needed.Performs other duties as assigned or requested by management. QualificationsMinimum 1-year prior oilfield experience required1 year of prior experience in one or more of the following areas: ESP, spooling, CT (coiled tubing), workover/completions, or production rig operations preferredSelf-starter with the ability to work independently with limited direct supervisionExcellent customer service skills with a focus on providing world-class value to customersStrong communication skills with the ability to effectively communicate both verbally and in writingAbility to collaborate effectively with others in a fast-paced environmentBasic math skills and a strong ability to problem-solve and organize tasksBasic computer and writing skills are requiredMust be available to work a varied schedule and travel as required by the jobMust possess a valid, active, state-issued driver's licenseAbility to pass pre-employment drug and alcohol testing is required Physical RequirementsThe position requires the ability to perform various physical activities, including bending, squatting, kneeling, standing for extended periods, walking, climbing, reaching, kneeling, crawling, and maintaining balanceMay be required to lift objects weighing up to 50 lbs.The ability to use hands for assembly and tool usage is essentialWork may be performed in all weather conditions. Employees must possess good judgment and understand when it is safe to drive in adverse weather conditions.Employees will be required to wear Personal Protective Equipment (PPE) such as safety-toed shoes, safety apparel, and eye protection (glasses, goggles, or facemask) as required by the specific tasksCompensation: $27 - $32 per hour based on qualifications