Field Service Technician (Madison AL) at Leonardo DRS

Job ID:113173Location: Madison AL on customer siteSchedule: 9/80The Electro Optical InfraredSystems (EOIS) line of business within DRS has locations in Dallas and Austin, TX, Melbourne, FL, and Cypress, CA.EOIS develops, manufactures, and supports infrared and electro-optical solutions for soldiers, ground vehicles and airborneplatforms.We offer an exciting and challenging work environment, a competitive salary and benefits package, and a business culture that rewards performance.Employing the world's brightest. Supporting the world's bravest.Job SummaryResponsible for providing routine technical support for maintenance, repairs, modification, equipment setup and testing. Troubleshoot and determine equipment issues by utilizing drawings and technical documentation.Job ResponsibilitiesResponsible for providing routine technical support for maintenance, repairs, modification, equipment setup and testingTroubleshoot and determine equipment issues by utilizing drawings and technical documentationConduct repairs and/or modifications using a variety of hand tools and test equipmentAssist in demonstrating setup and adjustment of complex equipment for potential users or operatorsComplete appropriate written documentation and feedback for onsite service and installationsDeliver technical solutions to customers with a high degree of professionalismMay provide formal/informal training of customer personnelIdentify, analyze, and repair product failures, orders and replaces parts as neededMay recommend which products or services best fit the customers needsDemonstrate great customer service skillsWork variable shifts and up to 12-hour shifts to perform necessary testingExhibit mature, independent judgment and communicates effectivelyEmployees must be able to maintain and adhere to the customer's on-site scheduling requirements with no more than 5 unplanned absences during any rolling 12-month period.Support,communicate,reinforceanddefendthemission,valuesandcultureoftheorganizationAssist in shipping and receiving equipment and partsReceive parts and equipment to locations in warehouseJob Responsibilities Part IIPerform daily routine Inventory spot checks in warehouse to ensure 100% Inventory.Package sensitive items securely for shipping (According to SPI when available).Use forklift to load/unload trucks and put equipment into locationQualifications* High school diploma or GED with 2+ years of work experience* Proficient in the use of a laptop computers, mobile devices, and related software* Must be able and willing to travel* Must have or be eligible to obtain U.S. passport* U.S. citizenship and ability to obtain security clearance required* Software skills with C, C++, Java and Visual Basic, a plus* Computer proficiency with MS Office application experience, including Word, Excel, Project and PowerPoint; detailed understanding and use of database technologies helpfulU.S. Citizenship required. This position requires an active DOD security clearance or the ability to obtain such clearance within a reasonable time after commencement of employment.Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan. We champion wellness programs that focus on physical, emotional, and financial well-being. We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement. And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours.*Some employees are eligible for limited benefits onlyLeonardo DRS, Inc. and its subsidiaries provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.