Job Description

Service Technician II - Windows & Doors - San Luis Obispo, CA

Milgard Windows and Doors, part of the MITER Brands family, is seeking a skilled and customer-focused Service Technician II to join our team in San Luis Obispo, CA. In this mid-level role, you will independently diagnose, troubleshoot, and repair window and door products, ensuring a high-quality service experience for our customers.

If you're hands-on, experienced in field service or construction trades, and take pride in solving problems and delivering great customer outcomes, we'd love to hear from you.

Schedule: Monday through Friday, starting at 6:00
Compensation: $ (depending on experience)

About MITER Brands

MITER Brands, home to trusted names like Milgard Windows & Doors, MI Windows & Doors, and PGT Innovations, is one of the nation's largest suppliers of high-quality vinyl windows and patio doors. With manufacturing facilities across the , we are proud to serve our customers with integrity, innovation, and excellence.

Responsibilities:

As a Service Technician II, you will:

Independently diagnose and repair window and door product issues in the field

Troubleshoot complex service concerns and determine root cause of failures or installation challenges

Perform advanced repairs, adjustments, and part replacements to restore products to proper function

Serve as the primary technician on service calls, ensuring timely and professional resolution

Communicate clearly with customers to explain issues, solutions, and product care

Complete accurate documentation of service visits using company systems and mobile tools

Follow work orders, schedules, safety protocols, and company standards

Maintain service vehicles, tools, and work areas in a clean and organized manner

Ensure customer homes and job sites are left clean and restored upon completion

Manage and track parts inventory within service vehicles or warehouse as needed

Support and mentor entry-level technicians when applicable

Develop working knowledge of MITER Brands product lines, installation methods, and warranty standards

Qualifications:

High school diploma or GED required

2-5+ years of experience in window/door service, installation, carpentry, glazing, construction, or related field

Strong troubleshooting and problem-solving skills with the ability to work independently

Proven ability to diagnose product issues and perform repairs with minimal supervision

Solid understanding of hand and power tools used in field service environments

Excellent customer service and communication skills

Comfortable using mobile devices (iPad/tablet) for scheduling, documentation, and reporting

Basic computer skills (email, data entry)

Valid driver's license with a safe driving record in accordance with company policy

Bilingual English/Spanish skills a plus, especially in Spanish-speaking communities

What We Offer

At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.

We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.

Health & Wellness

Three comprehensive medical plan options

Prescription drug coverage

Dental insurance

Vision insurance

Teladoc virtual healthcare services

Employee Assistance Program (EAP)

Annual Wellness Clinic

Financial Protection

Company-paid Life Insurance

Voluntary Life Insurance

Company-paid Short-Term Disability

Company-paid Long-Term Disability

Supplemental Hospital Indemnity Insurance

Critical Illness Insurance

Accident Insurance

Additional Benefits

Paid Time Off (PTO) and paid holidays

401(k) retirement plan with company match

Tuition Reimbursement Program

Legal Insurance

Identity Theft Protection

Pet Insurance

Team Member Discount Program

MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.

Work Authorization and Sponsorship Disclosure:

The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.

Field Service Technician II at MI Windows and Doors

JOB DESCRIPTION

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