Field Service Technician (Level 3) Toner Production Equipment at Fujifilm

Position OverviewThe Field Service Technician Toner Production Equipment will be considered a specialist for a product line that the BID service team supports. This level technician will demonstrate a full working knowledge of a product line including theory of operation as well as the mechanics. Will provide solutions to complex problems as well as provide field and/or remote support to technicians.The preferred location for this position is Houston TX.Company OverviewAt FUJIFILM North America Corporation we are many things to both consumers and business customers. Were looking for passionate mission-driven people to help us continue to innovate. With five operating divisions theres a lot of opportunity to find your niche and make an impact. Perhaps youll click with our Imaging Division that provides one-time-use cameras digital printing equipment and instax. Maybe youll get charged up about our Electronic Imaging Division that markets digital cameras lenses and accessories for content creators. Or you might have your eye on our Optical Devices Division which provides optical lenses for the broadcast cinematography videography and industrial markets. You could be drawn to our Business Innovation Divisionthey develop office and commercial print solutions and enable digital transformation. And if youre interested in tape check out our Industrial Products Divisionthey develop data storage solutions. We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla New York a quaint town just one hour north of New York City. Fujifilm is globally headquartered in Tokyo with over 70000 employees across four key business segments of healthcare electronics business innovation and imaging. We are guided and united by our Group Purpose of giving our world more smiles. Visit: DescriptionResponsibilitiesProvide on-site support installations and service repair to customers in North AmericaProvide solutions to complex service issuesMaintain close communication with Technical Service Manager Regional Service Manager and the Technical Phone Support team in to ensure accurate resolution of service issuesDevelop strong working relationships with customersPerform pre-installation assessment and site inspection of equipment in accordance with FUJIFILM equipment requirementsComplete and submit service activity information and paperwork timely to the appropriate group/departmentMonitor and manage the return of all partsManage and complete all Preventative Maintenance requirementsAttend training classes (locations throughout the world) to stay current on both new and existing productsWeekend work and overtime required as needed for installations service calls and trainingProvide technical support and direction to technicians leading to the resolution of escalated service issuesConduct technical training classes as needed for techniciansProvide sales assistance in demos and/or customer visits as neededMonitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolutionCommunicate technical issues to the Technical Service Manager and technical support groupPerform related duties as assigned by managerTravel 60-70%Required Skills/EducationHigh School diploma or GED equivalentTwo-year electronics or mechanical engineering degree or equivalent in field experience5 or more years of field service experience with toner-based production equipmentExtensive knowledge in electronics and mechanical operationOutstanding customer serviceComputer skills with emphasis on operating systems and hardware.Requires a valid state drivers license (Real ID compliant) and passportMust be able to do extensive travelingWorking knowledge of Microsoft applicationsPossess necessary skills/attributes to include excellent communication skills (both verbal and written)Salary and BenefitsUp to $38/hr depending on experienceMedical Dental VisionLife Insurance401kPaid Time Off*#LI-REMOTEEEO InformationFujifilm is committedto providing equal opportunities in hiring promotion and advancement compensation benefits and training regardless of nationality age gender sexual orientation or gender identity race ethnicity religion political creed ideology national or social origin disability veteran status etc.ADA InformationIf you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to our HR Department ().Required Experience:IC Key Skills Athletics,English,Fund Management,ABAP,Banking & Finance,Actuary Employment Type : Unclear Department / Functional Area: Technical Services Experience: years Vacancy: 1