Field Support Analyst at Spectraforce Technologies

Title: Field Support AnalystLocation: New York, NY 10166Duration: 6 Months (Potential to convert to FTE)Resource's typical working day:Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.Provides level I & II end-user support for software and hardware issues.Oversees the daily operations of the local area network.oInstalls and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.Troubleshoots Desktop Virus and malware issues.Maintains a daily backup of all network files.Performs service administration tasks for software and hardware products to ensure manufacturer warranty.Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.Performs software and hardware inventory.Years of Experience needed: 2+ years is requiredLevel of Education: H.S DiplomaSystems/Software proficiencies: ServiceNow or any comparable ticketing system,Certifications/Licenses: A+ PC Technician; Both Network + and Dell Hardware certification is a plusTop Must have Skills:Troubleshooting PC Hardware, Windows, Outlook/365, Web browsers.Strong focus on customer service and communication skills (exceptional).Ability to triage incoming ticket requests and prioritize.Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.Routine reporting and data integrity.Interview Process:3 round of interviews (virtual)