Field Support Specialist at Sunpro

Field Support Specialist

The Sunpro Field Support Specialist provides support to the Sales Representative by performing back office and customer support activities.

Reporting to the Building Materials Location Manager, the salary is $30,000 - $40,000 + Commission.

Key activities include:

• Visualize, define, plan, communicate, and implement the company vision and core values.
• Provide back-office support to sales team by processing customer orders, tracking and reporting key data, and maintaining account records, etc.
• Support project bids by conducting research, collecting data, and interfacing with key internal partners.
• Contact customers and prospects to arrange appointments or to update them regarding the status of an order or a delivery.
• Communicate customer needs/concerns to sales team, informing them of any problems or issues that may affect customer relations.
• Enter order details in Bistrack and confirm that price, discount level and product requirements are correct.
• Track and communicate stock availability and production schedules to sales team and relevant internal partners.
• Accurately maintain customer records, ensuring that customer, prospect, and account information is correct.
• Prepare and maintain accurate sales, activity, and expense reports.
• Monitor customer job progress.
• Perform credit collection on past due accounts for assigned customers.
• Maintain effective relationships with employees that have contact with customers.
• Assist field labor and perform other tasks as needed.

Knowledge and skills include:

• Exceptional interpersonal, problem solving, and technical skills.
• Ability to review and analyze detailed information.
• Robust information and task management skills.
• Possesses a detailed knowledge of Sunpro products, processes, and relevant production capabilities.
• Exceptional communication and customer service skills.
• Strong attention to detail.

Education/experience includes:

• High School Diploma or GED.
• Experience in sales, construction, or related field.

Physical requirements include:

• Physical work requirements - medium: exerting up to 15 lbs of force regularly.
• Consistent history of exceptional professional progress and performance.
• Repetitive motion associated with operating a computer and other office equipment.

This description is not intended to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with this job. It is intended to be an accurate reflection of the principal job elements essential for making employment decisions. Duties associated with this job and the corresponding job specification may be changed at any time to accommodate Company business needs.

Sunpro is an Equal Opportunity Employer.