Field Technician II 17937 at ATR Arena Technical Resources

Job Description Job Title: Field Technican II Location: Atlanta, GA Eligibility: Candidate must be a clearable US Citizen that is able to obtain a Public Trust clearance Job Description: HOW A FIELD TECHNICIAN II WILL MAKE AN IMPACT Provide outstanding customer support assistance via phone and email in Windows 10/11. - Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc. - Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone or iOS devices. - Assist with creating processes and methods to gather supply chain data. - Collect and analyze basic supply chain data in order to understand where the errors in the supply chain are occurring, and what factors may be causing them under close supervision. - Assist with developing requirements and standards for procurement, delivery packaging and inventory procedures. - Determine the most cost-effective methods of shipment and schedules. Global Logistics Services - Offer logistics support in shipping, procurement, equipment, training, etc., worldwide. - Follow customer-defined property management procedures. - Plan preventive maintenance and manage spares, usage, shipping, and history tracking. - Use customer systems for procurement and travel requests. - Develop a flexible warranty program and manage the supply chain efficiently to cut costs. - Maintain an integrated logistics program focused on spare parts and preventive maintenance, with analysis to enhance the management model. Global Desktop Refresh Services - Troubleshoot and resolve basic hardware and software issues. - Assist the Global Activities logistics manager in preparing desktops, laptops, and servers for shipment to international locations. - Prepare equipment for shipping. - Unbox and re-box equipment. - Install operating systems and required software. - Encrypt all laptops and update the security database with recovery files. - Follow written procedures to image and encrypt target computers. - Provide PC imaging and laptop encryption for the Global Activities refres WHAT YOU'LL NEED TO SUCCEED - IT related experience troubleshooting hardware and software, and connectivity issues. - Partner with other internal and external to implement changes and new systems. - Support the planning and implementation of supply chain optimization projects. - Maintains current knowledge of supply chain management trends. IT Helpdesk/User Support experience to include 100% telephone support for local & remote customers using Windows 10/Office 365. - Experience configuring MAC desktops and Laptops. - Experience troubleshooting general networking, wireless , and connectivity problems; and knowledge/experience with remote desktop and VPN (Zscaler). - Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone or iOS device, Apple/Mac. - Knowledge of the Service Now - Ticketing System. High School Diploma or GED - More than one of the certifications below are desired, A+, ITIL, Net+, CHDP, MCP, MCSA - Candidate must be able to lift computers and printers weighing up to 50 lbs.