Field Trainer at At Home Group

DescriptionJOB SUMMARYThe Field Trainer is responsible for designing facilitating and delivering training to store locations across all levels of the organization through both virtual and in-person formats. This role requires a strong understanding of store operations product knowledge and company policies along with the ability to manage multiple priorities in a fast-paced evolving retail environment. Beyond training delivery the Field Trainer plays a critical role in supporting key company initiatives that drive sales performance elevate operational excellence and ensure consistent execution across all stores. This position follows a hybrid schedule based at the Home Office in Coppell TX with remote work on Mondays and Fridays and in-office work Tuesday through Thursday. Travel is also required up to 4060% based on business needs.ESSENTIAL FUNCTIONSFacilitation Delivery & EngagementLead Training Programs: Design and facilitate impactful virtual and in-person training sessions for store teams and leaders using varied instructional techniques to drive learner engagement and reinforce operational excellence.Train the Trainers: Lead and facilitate Train-the-Trainer sessions using established guides to equip leaders with the knowledge skills and confidence to effectively train and develop their teams across all core areas of store operations.Culture & StrategyDevelop Training Culture: Strengthen a customer-obsessed culture by delivering targeted training and coaching service behaviors that promote consistent customer experience standards.Special Projects: Support organizational goals by contributing to key initiatives and special projects as needed.Content & SOP ManagementSOP Development: Partner with cross-functional teams to create refine and document Standard Operating Procedures (SOPs) and job aids maintaining an accurate and centralized library of training materialsProgram Management & AdministrationLogistics: Manage full program logisticsincluding scheduling communication auditing and materials preparationReporting & Documentation: Produce clear post-training reports summarizing key observations outcomes and opportunities.QUALIFICATIONSEducation: Bachelors degree (or equivalent practical industry experience) requiredExperience: 24 years of experience in retail training store operations and/or multi-unit field support.Training Facilitation: Demonstrated success leading engaging interactive learning experiences for diverse audiences using adult learning principles. Must be proficient in delivering technical and soft-skill training via Virtual/E-Learning In-Person and Blended formats.Content & Documentation: Proven ability to create and maintain a library of training materials SOPs and job aids alongside strong written skills for producing training recaps detailed reports and feedback summaries.Technical Stack: Proficient in Microsoft Office and LMS platforms (e.g. Oracle Learn) for assignment and tracking. Experience in creating content using video editing tools like Camtasia Vimeo or Adobe Premiere is required.Operational Agility: Possess a process-oriented mindset with excellent organizational and project management skills capable of managing multiple initiatives and recommending process improvements in a fast-paced environment.Interpersonal Skills: Exceptional verbal communication skills effectively used for collaboration and coaching across all levels of the organization.Travel & Schedule: Ability to travel 4060% and maintain a flexible schedule to meet business needs including evenings weekends variable shifts and holidays.WORKING CONDITIONSAbility to remain stationary at a desktop workspace for extended periods as well as stand and walk for long durations throughout large retail environments.Capable of occasionally lifting and carrying items up to 50 pounds.Extensive travel required including driving and flying which may involve prolonged periods of sitting. Key Skills Performance Testing,Organizational skills,Classroom Experience,Learning Technology,Instructional Design,Customer Support,IT Service Management,LMS,Software Testing,Training & Development,Adobe Captivate,Public Speaking Employment Type : Full-Time Experience: years Vacancy: 1