FieldIT Technician (Toledo, OH) at Virtual Technologies Group

Job Title: IT Technician Company:Virtual Technologies Group (VTG)Location: Toledo OHReports To: Director Managed Services Department: Managed ServicesTravel: Up to 50%Position Type:Full-TimeEmployee Type: FTECompensation Range: $40000 - $50000Company Overview:Virtual Technologies Group is a leading innovator in the technology sector specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency productivity and connectivity. With a team of highly skilled professionals we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence innovation and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group we are dedicated to shaping the future of technology and making a positive impact on the world.Position Overview The Technician role is responsible for maintaining a high level of customer satisfaction with our clients end-users through performing tasks that will solve technical problems. The ideal Technician should have drive and passion to learn and be proud of the work they perform. They should be professional presentable and employ active listening skills when engaging with users. There is travel required.Day-To-Day Duties and Responsibilities Lead the charge or assist the Network Engineer with handling IT needs for clients - primarily end user and localized issues at the end user levelWork with internal help desk to resolve customer issues after escalation from ticket submissionAssist the engineers to install and maintain small to large network infrastructuresAssist in protecting data software and hardware by coordinating planning and implementing network security measuresDiligent and effective communication with clients sales and team membersAttentive customer service focused on client satisfactionAssist in making recommendations plans and implementation of new technologies that move a clients business forwardAttend and engage in team meetingsMeet professional development requirementsMaintain weekly time and expense records inside of the PSA platform for work/travel performed as per policyOccasional on-call work is required based on team rotationMinimum QualificationsAssociates degree in information technology or related fieldMinimum 2 years of customer service/end usersupportPrevious experience or classroom work related to IT field for at least 2 yearsHands on or classroom experience with Server 2012/2016/2019Excellent written and verbal communicationskillsFamiliarity with Office 365/SharePointStrong troubleshooting and critical thinking skillsPreferred Qualifications CertificationsCompTIA A (baseline)CompTIA Network or equivalent networking fundamentalsMicrosoft 365 Certified: Modern Desktop Administrator AssociateITIL Foundation (for process understanding)Optional but valuable: Security Apple ACSP vendor-specific hardware certifications (HP/Dell/Lenovo)Technical SkillsProficiency in Windows 10/11 support and device configurationExperience supporting Office 365 Teams Outlook OneDriveFamiliar with basic networking: TCP/IP DNS DHCP switching wireless troubleshootingUnderstanding of Active Directory user provisioning and group policiesExperience with hardware troubleshooting (laptops desktops printers docks)Skilled in using remote tools (ScreenConnect TeamViewer RDP)Familiar with mobile device management (MDM) especially iOS/AndroidExperience with ticketing systems such as ConnectWise or AutotaskClient-Facing SkillsStrong verbal communication and professional appearanceAbility to work independently in the field while staying responsive to dispatchExperience with customer onboarding new workstation setup and physical installsAbility to clearly document work in a PSA and maintain real-time ticket updatesWhy Join UsAt Virtual Technologies Group we provide more than just IT solutionswe offer a dynamic environment where you can learn grow and expand your skillset. As a leading managed services cybersecurity and IT consulting firm we support a diverse range of customers giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry.Join a team that values innovation collaboration and professional development. Whether youre looking to sharpen your technical expertise work with cutting-edge technology or make a real impact were committed to helping you build a rewarding career.Benefits Overview: VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans dental insurance vision insurance health savings accounts (HSA) flexible spending accounts (FSA) life insurance short and long-term disability insurance paid time off and holidays and a 401(k) with employer match. EEO Statement:VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other legally protected status.We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications merit and business needs. If you require reasonable accommodation during the application or interview process please contact emailprotected. Required Experience:Manager Key Skills Computer Hardware,Customer Service,Hand Tools,Computer Networking,Field Service,POS,Windows,Mechanical Knowledge,Service Technician Experience,Merchandising,Project Coordination,Troubleshooting Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 40000 - 50000