Financial Aid Advisor at InsideHigherEd

Job Description:The Community Solution Education System is seeking a Financial Aid Advisor for the Financial Aid department.The Financial Aid Advisor is responsible for advising and assisting students with all aspects of financing their education including establishing financial aid eligibility, clarifying policies, and providing accurate information on all financing options. This is a hybrid position, requiring regular on-campus presence during peak periods, student-facing events, and scheduled days each week, combined with remote responsibilities focused on processing, compliance, and student support. The role ensures accurate and compliant delivery of financial aid in alignment with federal, state, and institutional regulations. The hybrid expectations are 2 days per week on campus and 3 days per week remote, however may be subject to adjustments based on student needs. This role reports to the Associate Director of Financial Aid.Position responsibilities, including but not limited to:Advise incoming and current students on financial aid resources, eligibility, and optionsCollect and review documentation required to verify financial aid eligibilityPackage and revise financial aid awards for new and continuing studentsTrack, process, and maintain financial aid documents in the student information systemPrepare and distribute financial aid award lettersServe as a primary point of contact for students with financial aid questionsPresent financial aid information at student events, workshops, and financial literacy sessionsSupport financial aid–related campus events during peak periodsStay current on financial aid regulations by attending trainings and workshopsCollaborate with The Community Solution Education System Financial Aid Director and staffProvide exceptional customer service and timely responses to student inquiriesPerform other duties as assignedRequired Knowledge, Skills, and AbilitiesKnowledge of Title IV regulations, Direct Loan programs, and financial aid complianceFamiliarity with CampusVue or similar student information systemsStrong communication, customer service, and problem-solving skillsHigh accuracy, attention to detail, and ability to meet deadlinesAbility to work independently with minimal supervisionProficiency with standard office software and web-based platformsAbility to work effectively with diverse student populations EducationMinimum High School DiplomaBachelor’s degree preferred, but not required Experience1–2 years of experience in financial aid or related student services area1- 2 years of experience with student information systems, CRM tools, or financial aid software preferredWorking Conditions / Physical RequirementsHybrid work schedule (combination of on-campus- 2 days per week - and remote work – 3 days per week)Ability to perform sedentary work and operate office equipment (computer, printer, phone)Ability to work occasional evening or weekends based on peak periods or eventsCompensation & BenefitsThis opportunity is budgeted at $26.27 - 28.21 base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.https://www.tcsedsystem.edu/careers/The Community Solution is an Equal Opportunity Employer.Application ProcessPlease note the screening, recruitment, and selection process is managed by recruiting staff and hiring managers with the aid of artificial intelligence to evaluate candidates against job requirements. The artificial intelligence tool is a resource only and all employment decisions are made by staff members.When you apply, it is recommended you utilize the option to parse your resume into the application. To ensure your experience is accurately reflected, please review and complete all application fields—even if you auto-fill from your resume.For the best results, tailor your resume to the job description, highlight key qualifications and skills, and use clear, consistent formatting. This helps our AI tools read and assess your application more effectively. We are committed to regularly monitoring the process for fairness and remove personally identifiable information during evaluation.