Financial Aid Coordinator at InsideHigherEd

Responsibilities and DutiesManages and oversees all aspects of financial aid processing, including document intake, review, data entry, and imaging, to ensure timely and accurate completion. Responsible for coordinating outgoing mass communications such as Robo calls and campus wide text messaging, processing aid-related documents, and assisting students and parents with inquiries. Provides daily leadership, guidance, and support to staff within the Processing Unit.Manage all Processing Unit customer service including phone calls, live chat, email replies, and the front counter.  Ensure friendly and prompt service, accurate and complete guidance on all aid policies and processes, and appropriate referrals to financial aid advising and other department staff.  Help unit staff troubleshoot student’s problems and assist callers who need to speak to a supervisor.Directly supervises Senior Financial Aid Processors, four Financial Aid Processors, one Call Center Representative, and 6–10 student employees. Oversees workload distribution, coordinates office coverage, and provides ongoing training and support as needed. Conducts regular audits of individual and unit performance to ensure accuracy, efficiency, and compliance with institutional and federal requirements.Develop and Manage unit procedures, train staff, and lead team meetings.Serve as the Aid Processor for a small portion of our student population.Manages the Financial Aid Office’s operating budget, including year-end reconciliation. Responsible for preparing and processing all purchase orders and requisitions to ensure compliance with university policies and timely payment of expenses.Manage our use of the Perceptive Content document imaging system.Qualifications and SkillsBachelor’s Degree.Two Years of Financial aid experience or experience managing a customer service team that includes high volume phone service.Organization: Academic Affairs DivisionPrimary Location: Main CampusJob Posting: Nov 19, 2025