Financial Counselor at Common Spirit Health

Financial Counselor

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.

As CommonSpirit Health, we make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all.

The posted compensation range of $16.42 - $23.19 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Job Summary and Responsibilities

As our Financial Counselor, you will play a critical role in realizing CommonSpirit Health's mission by assisting patients with the financial aspects of their healthcare journey. This position is responsible for ensuring patients understand their insurance benefits and available financial options, helping them navigate often complex payment responsibilities. You'll work collaboratively with clinic staff and other facilities to ensure efficient, compliant, and patient-centered financial services.

Every day you will perform comprehensive financial counseling, including discussing health insurance benefits, billing practices, pre-collections, and setting up payment arrangements. You'll identify potential financial resources like Medicaid, Marketplace plans, COBRA, and financial assistance programs. This includes obtaining pre-authorizations, communicating approvals/denials to clinical staff, providing cost estimates, and assisting patients with charity care or financial assistance applications, ensuring they understand all available financial pathways before treatment begins.

To be successful in this patient financial services role, you will need a strong working knowledge of clinical office procedures, medical terminology, and basic understanding of federal/state regulations related to healthcare. Experience in healthcare revenue cycle functions, including insurance or registration experience, and/or healthcare collections/customer service, is preferred. Exceptional communication skills, the ability to manage multiple priorities, self-motivation, and computer proficiency are essential to provide compassionate and accurate financial guidance to our patients within our faith-based healthcare system.

Job Requirements

Required

• High School Diploma / General Studies

Preferred

• Experience in health care revenue cycle functions to include insurance or registration preferred., upon hire and
• Experience in healthcare collections, registration or customer service preferred., upon hire

From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards.

CommonSpirit Health is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.