Financial Services Industry Delivery Lead at Mslgroup

FS Industry Delivery Owner (IDO)

The FS Industry Delivery Owner (IDO) is the executive accountable for delivery excellence, client outcomes, profitability, and scalable growth across the Financial Services portfolio (banking, capital markets, payments, insurance, and wealth/asset management).

Partnering with the Industry and account leadership, the IDO sets delivery strategy, establishes non-negotiable governance and quality standards, proactively manages portfolio risk, and builds a high-performing delivery organization that executes consistently across geographies, delivery models, and regulated environments.

Responsibilities include:

• Own end-to-end delivery excellence and delivered margin across the Financial Services portfolio (anchor accounts + long tail).
• Shape how we deliver at scale by setting standards, building leadership bench strength, and creating repeatable assets.
• Grow your impact across accounts, geographies, and delivery models with room to innovate and modernize delivery using AI-enabled practices.
• Set non-negotiable governance, operating rhythms, and quality standards; drive "no surprises" execution.
• Lead portfolio risk, audit readiness, and resiliency expectations for regulated Financial Services environments (security, privacy, controls).
• Coach and scale delivery leadership (ADOs and broader team): succession, capacity planning, and a high-performance delivery culture.
• Drive profitable growth through reuse/accelerators and AI-enabled practices; reduce escalations while improving client outcomes and satisfaction.

Core responsibilities include:

• Portfolio Delivery Strategy and Governance
• Profitability, P&L Leadership, and Commercial Discipline
• Financial Services Domain Leadership, Risk, and Compliance
• Talent, Leadership Bench, and Delivery Culture
• Innovation, AI Enablement, and Reusable Industry Assets
• Executive Stakeholder Engagement

Your skills and experience should include:

• Executive delivery leader with multi-account portfolio ownership and a track record of predictable, "no surprises" execution.
• Financial Services domain credibility (banking, capital markets, payments, insurance, and/or wealth/asset management).
• P&L / margin leadership: forecasting discipline, cost-to-serve management, and commercial rigor (scope/change control).
• Delivery governance and risk management across delivery models (onshore/offshore, managed services, product-enabled delivery).
• Leadership builder who scales teams through coaching, succession planning, and strong cross-functional influence.
• Bonus: Led large-scale Financial Services transformations (modernization, digital channels, data/AI, risk/compliance) and built reusable assets/accelerators.
• Bonus: Experience with managed services (SLAs/SLOs, continuous improvement) and/or AI governance in regulated environments.

Benefits of working here include:

• Unlimited learning opportunities, with the chance to shape and lead work for innovative Financial Services clients
• Flexible vacation policy: time is not limited, allocated, or accrued (Unlimited PTO)
• Generous parental leave and new parent transition program
• Tuition reimbursement
• Corporate gift matching program
• An inclusive workplace that promotes diversity and collaboration.
• Access to ongoing learning and development opportunities.
• Competitive compensation and benefits package.
• Flexibility to support work-life balance.
• Comprehensive health benefits for you and your family.
• Generous paid leave and holidays.
• Wellness program and employee assistance.

Overall pay and total compensation package will vary by level of experience. This will consist of a base salary between $270,000 - 310,000 base, 30% bonus and RSU eligibility.

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].