Fleet Support ManagerOutside Service Sales at North American Truck & Trailer

Position Summary:The Outside Service Salesperson at North American Truck and Trailer is responsible for growing the service departments business by developing and maintaining strong relationships with fleet operators commercial accounts and independent truck owners. This role focuses on promoting all dealership service capabilitiesincluding in-shop repairs mobile service express lane diagnostics preventive maintenance and specialized programsto increase customer satisfaction retention and profitability.The ideal candidate is a motivated self-starter with a strong understanding of truck maintenance and a passion for helping customers keep their fleets on the road.Key Responsibilities:Business Development & Account GrowthIdentify and pursue new service opportunities with fleets leasing companies municipalities and independent truck owners.Actively promote mobile service offerings including on-site maintenance repairs DOT inspections and emergency breakdown response.Develop new business through cold calling networking and leveraging existing relationships.Account Management & Customer SupportServe as the primary contact for assigned service accounts ensuring a high level of satisfaction and communication.Schedule maintenance and repair servicesboth in-shop and mobilebased on customer needs and operational schedules.Conduct regular account reviews with key customers to assess performance plan upcoming service needs and address concerns.Sales & Service PromotionPromote all North American Truck and Trailer service capabilities:Mobile Service (on-site maintenance and repairs)Express Lane Diagnostics (2-hour assessment with written estimate)Preventive Maintenance ProgramsWarranty RepairsDOT Inspections and fleet compliance servicesCommunicate seasonal promotions service specials and maintenance programs to customers.Prepare and present tailored service proposals maintenance agreements and cost-saving solutions.Customer Service & Relationship ManagementAct as the customer advocate within the dealership coordinating with service advisors parts and management to ensure timely and quality repairs.Provide consistent updates follow-ups and post-service reviews to build long-term trust and repeat business.Reporting & Performance TrackingDocument all customer interactions opportunities and follow-ups in CRM or designated systems.Meet or exceed sales and retention targets.Report weekly activities sales pipeline and performance metrics to management.Qualifications:Proven experience in outside sales within the trucking automotive or heavy equipment industry.Knowledge of commercial vehicle service operations including mobile and preventive maintenance programs.Strong communication negotiation and relationship-building skills.Self-motivated organized and able to manage multiple accounts and priorities.Valid drivers license and clean driving record required.Mechanical ability to perform light duty repairs for campaigns and recalls Ability to use troubleshooting programs give fleet techs repair guidance.Ability to train presentations to a group of customer techs in a conference room format.Ability to work with manufacture to provide additional solutions to situationsWork with a dealer network to provide priority service to key accounts across US.Education & Experience:High school diploma or equivalent required; college coursework in business or automotive technology preferred.2 years of experience in outside sales preferably with a focus on service maintenance contracts or fleet solutions.Compensation & Benefits:Competitive base salary plus commissionCompany vehicle or vehicle allowanceHealth dental and vision insuranceRetirement plan optionsPaid time off and holidaysWorking Conditions:Primarily field-based calling on customers throughout assigned territory.Occasional in-office meetings training and customer visits to the service location. North American Truck & Trailer offers a competitive wage and benefit packing including:Benefits available the 1st of the month following date of hire. 401(k) retirement plan with company matchMedical Dental and Vision InsuranceLife InsuranceShort- and Long-Term Disability InsurancePaid Vacation Sick and HolidaysOEM Training Incentive for Parts & Service personnelDiscount on Parts/Labor and Vehicle PurchasesEmployee Referral BonusProfessional work environmentTo apply please email Chery Rierson at Come experience the difference! In joining the North American Truck and Trailer family youre not just securing a job youre becoming a vital part of a dynamic team that values camaraderie respect and mutual support. We pride ourselves on fostering a family-like work atmosphere where all members contributions are acknowledged and celebrated. As an integral driver or member of our team youll experience a range of benefits that extend beyond the professional realm. From comprehensive healthcare coverage to competitive compensation packages and opportunities for career growth were committed to ensuring your well-being and success. At North American Truck and Trailer youre not just an employee; youre part of our extended family dedicated to achieving excellence together. Join us today and be a part of a community that values your skills respects your aspirations and embraces you as one of our own. Your journey towards a fulfilling career and a supportive work environment begins with us. Welcome to the family! Required Experience:Manager Key Skills Aerospace Engineering,Commissioning,ESL,JDE,AC Maintenance Employment Type : Full-Time Experience: years Vacancy: 1