FOH Team Member at Jaggers

Job DescriptionJob DescriptionOUR MISSON: To put people at the heart of everything we doOUR VALUES: Genuine Hospitality, Employee Development, Growth and Profitability, OperationalExcellence, Products and Safety, Community InvolvementHOURLY PAY RATE: $9.00 - $15.50 / per hourPOSITION SUMMARYJob Purpose: The FOH Team Member position is responsible for four separate functional areasincluding counter service, drive through order taking, drink order taking, and drive through windowservice. This position will take orders, process payments, and fill and refill drinks according to recipesand company procedures.ESSENTIAL FUNCTIONSEssential Functions Statement(s)Drive Through Order Taker (Outdoor)Takes orders accurately and processes credit card payments in the drive thru lineUnderstands the menu and is able to answer guest questions and troubleshoot basic guest concernsUses a tablet to accurately place orders using Point of Sale softwareCommunicates effectively with other team membersUnderstands and executes company guidelines for timeliness and accuracyCounter ServiceTakes orders accurately and processes credit card and cash paymentsUnderstands the menu, able to answer guest questions, and troubleshoot basic guest concernsDelivers guest orders to the appropriate table in a timely mannerAssists in cleaning the dining room as assignedUses a Point-of-Sale system to place orders accuratelyUnderstands and executes company guidelines for timeliness and accuracyDrive Thru Window (Indoors)Delivers guest orders and processes cash and credit card payments at the drive thru windowUnderstands the menu, able to answer guest questions, and troubleshoot basic guest concernsConfirms order accuracy and quality before delivering to guestsUnderstands and executes company guidelines for timeliness and accuracyDrinks/ShakesPrepares drinks and milk shakes according to company recipes and specificationsCan read and use an order screenUnderstands and executes company guidelines for timeliness and accuracyAll PositionsCommunicates effectively with guests and provides excellent customer serviceAdheres to back door security policies at all timesUnderstands teamwork and can effectively assist other positions throughout the shiftMaintains proper dress code and hygiene standards at all timesMaintains proper cleaning and sanitation standards at all timesProperly breaks down and cleans equipment at the end of the shiftAbility to have fun at workReasonable accommodations may be made to enable qualified individuals with disabilities to performthe essential functions.POSITION QUALIFICATIONSCompetency Statement(s)Accountability - Ability to accept responsibility and account for his/her actionsCommunication, oral - Ability to communicate effectively with others using the spoken wordCommunication, written - Ability to communicate in writing clearly and conciselyEthical - Ability to demonstrate, conduct, and conform to a set of values and accepted standardsHonesty/Integrity - Ability to be truthful and seen as credible in the workplaceTime management - Ability to use available time to organize and complete work within given deadlinesWorking under pressure - Ability to complete assigned tasks under stressful situationsSKILLSStrong communication skillsAbility to multitaskThe ability to read and follow a recipeExhibits excellent teamworkAbility to read tickets and communicate with othersSpeed and accuracy are a mustPHYSICAL DEMANDSPhysical DemandsStand C (Constantly)Walk F (Frequently)Sit O (Occasionally)Handling C (Constantly)Reach Outward C (Constantly)Reach Above Shoulder C (Constantly)Climb O (Occasionally)Crawl O (Occasionally)Squat or Kneel O (Occasionally)Bend F (Frequently)Lift/Carry10 lbs or less F (Frequently)11-20 lbs F (Frequently)21-50 lbs F (Frequently)51-100 lbs O (Occasionally)Over 100 lbs N (Not Applicable)Push/Pull12 lbs or less F (Frequently)13-25 lbs O (Occasionally)26-40 lbs N (Not Applicable)41-100 lbs N (Not Applicable)N (Not Applicable) Activity is not applicable to this occupation.O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)WORK ENVIRONMENTA restaurant environmentThe Saxton Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.