FordChevy Service Advisor at Zanesville Auto Group

At Zanesville Auto we strive to conduct our business as a well-respected organization; with integrity hard work and with the highest care for our people customers and business partners. Every employee at Zanesville Auto is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years. BenefitsHealth Insurance401(k)PTOCompetitive PayLife InsuranceResponsibilitiesOversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective serviceTake ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customerProvide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandledEnsure the daily inventory of technicians time is consistently sold to service customersDistribute work between technicians efficientlyAnswer technical questions about vehicle problems warranties services and repairsMaintain Customer Success Index at or above company standardsAssist in diagnosing vehicle problems; order parts and tools as necessaryOversee administration of warranty claims as well as training and supervising of service departmentReinforces company policies and adheres to company standardsEncourages compliance with applicable laws and regulationsMaintain good working relationship with factory(s) and foster positive employee relationsQualificationsOrganized and friendly personalityDemonstrated ability to manage othersTime management skillsFantastic communication skills with your customersProfessional well-groomed personal appearanceConsistent record of service and sales successStrong record of positive customer satisfaction resultsTeam oriented and self-motivatedAble to work with little supervisionClean driving record and valid drivers licenseWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.Required Experience:Unclear Seniority Key Skills Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service Employment Type : Full-Time Experience: years Vacancy: 1