Founding Head of Operations at Pairtu at allUP

What is allUP Pairtu has partnered with allUP to help streamline their hiring process. allUP is a new professional network and recruiting firm built around casual videos that will make it easier for Pairtu to get to know you beyond just a resume.About our client: Pairtu is growing fast but growth only works if the patient and customer experience stays exceptional and we have the operational backbone to deliver consistently.About the Role: Were looking for a senior hands-on operator who can work across credentialing payer contracting provider onboarding and day-to-day ops while keeping a sharp eye on patient experience and quality. Youll own the connective tissue between our advocates payers and leadership team ensuring no patient falls through the cracks no credentialing deadline slips and no operational ball is dropped. This is not a manage people from a distance role. Youll roll up your sleeves fix broken workflows yourself and bring back lessons that make us faster cleaner and more scalable.What Youll Do1. Own Credentialing & Compliance WorkflowsManage provider credentialing payer enrollment and ongoing compliance.Keep every contract license and NPI file audit-ready.2. Be the Operational GlueCoordinate across advocates providers and payers to resolve bottlenecks fast.Translate leadership priorities into actionable trackable steps.3. Drive Process ExcellenceBuild and document repeatable workflows for billing scheduling and intake.Spot operational inefficiencies and fix them quickly.4. Champion the Customer ExperienceMonitor patient and partner touchpoints to ensure a high-quality consistent experience.Close the loop on dropped calls delayed follow-ups or missed handoffs.5. Support Leadership with Data & InsightsTrack KPIs across credentialing throughput and patient satisfaction.Prepare dashboards and briefings for internal and investor updates.RequirementsHave 8 years in healthcare operations at a startup clinic or provider network.Have touched credentialing or payer enrollment directly not just managed someone else doing it.Are customer-obsessed you think operational fixes should make life better for patients and partners.Thrive in high-ambiguity high-velocity environments and know how to prioritize.Are hands-on and execution-driven you solve problems directly then build the process to prevent them.Communicate clearly with diverse stakeholders from an anxious senior patient to a health plan contracting lead.Bonus points if youve:Worked with Medicare or Medicaid populations.Managed billing coding or revenue cycle processes.Been the right hand to a founder or exec team in a high-growth healthcare company.BenefitsFlex: In SF mainly but open to some remote with travel once per month to officesOwnership: Youll have direct visibility to the CEO and leadership team from Day 1.Our Vision CultureWe envision a future where every American has access to a personal healthcare navigator. Our platform is designed to democratize healthcare navigation offering tools and resources that were previously unavailable to many. By addressing the challenges faced by patient advocates and those navigating chronic diseases or healthcare illiteracy were paving the way for a more inclusive and accessible healthcare system.CultureWe have a distributed culture mainly working out of the Americas timezone. We strive to be diverse in thinking in hiring and in how we tackle problems. We believe that operating excellently for our clients is our number one priority and building great products is critical.Conscious Leadership Values: 15 commitment to conscious leadershipHuman connection: Were bringing healthy human relating into the world as a healing modality and we prioritize healthy relating within our team and in everything we do.Playful creativity: We bring levity fun and playfulness to our work.Excellence: in executing thinking writing and communicating.Stop the ego: hard conversations and ripping the bandaid earlier than later. Uplift each other.Outwork smartly competitive for our customers: Impact is driven thats measured on driving benefit to the end customer.Why Join PairtuWere solving a $60B healthcare problemthis is your chance to be part of building the AI OS for healthcare navigation.Youll work directly with the founding team learn fast and own real work from Day 1.A high-trust no-BS environment where initiative is rewarded.Room to growthis could become a team lead role over time.Impact the future of healthcare advocacy in a significant meaningful way. Collaborate with a mission-driven team committed to innovation and excellence.Competitive salary and equity for early stage and based on experience.Every offer will have 2 options: High equity or low equity salary.Compensation: $140k - $250k founding team equity.Required Skills:Have 8 years in healthcare operations at a startup clinic or provider network. Have touched credentialing or payer enrollment directly not just managed someone else doing it. Are customer-obsessed you think operational fixes should make life better for patients and partners. Thrive in high-ambiguity high-velocity environments and know how to prioritize. Are hands-on and execution-driven you solve problems directly then build the process to prevent them. Communicate clearly with diverse stakeholders from an anxious senior patient to a health plan contracting lead. Bonus points if youve: Worked with Medicare or Medicaid populations. Managed billing coding or revenue cycle processes. Been the right hand to a founder or exec team in a high-growth healthcare company. Key Skills Succession Planning,Growing Experience,Expense Management,Management Experience,Rackspace,Laboratory Management,Senior Leadership,Operations Management,Relationship Management,Leadership Experience,negotiation,Taxonomy Employment Type : Full Time Experience: years Vacancy: 1 Monthly Salary Salary: 140000 - 250000