Franchise Success Manager Business Development Coach at Rolling Suds Home Office

The Franchisee Success Manager acts as a trusted account manager and primary relationship owner for assigned franchisees. Instead of directly solving every operational issue the FSM is responsible for sourcing the right internal subject matter experts (SMEs) to resolve franchisee challenges quickly and effectively. The FSM is also expected to be proactive in driving business development by helping franchisees generate leads through cold outreach prospecting calls and email follow-ups. This role balances franchisee coaching with sales support ensuring franchisees have the tools resources and guidance they need to grow revenue maintain brand standards and operate profitably.Core ResponsibilitiesFranchisee Relationship ManagementServe as the primary point of contact and trusted advisor for assigned franchiseesAct as a connector between franchisees and internal SMEs (finance marketing training operations technology) to resolve issues efficientlyBuild strong trust-based relationships with franchisees to promote engagement compliance and satisfactionConduct regular calls field visits and structured check-insProactive Business Development & Sales SupportPartner with franchisees to identify local business opportunities and target prospectsConduct or support outbound activities such as:Calling potential clients to introduce servicesSending and following up on cold outreach emailsSupporting franchisees in securing local/regional contractsReview franchisee sales pipelines and coach on improving close ratesWork closely with the marketing team to align outreach efforts with campaignsFranchisee Performance CoachingReview financial performance and P&Ls with franchisees in partnership with the Director of Franchise Performance or CFOHighlight revenue growth and margin improvement opportunitiesGuide on pricing strategies job mix and cost managementMonitor CRM compliance (Workiz/GHL) to ensure data integrity and sales trackingSupport goal-setting for revenue profitability and operational performanceNational & Regional Account ExecutionEnsure franchisees meet all requirements to participate in national account programs (insurance branding safety reporting)Track RFP submissions awarded jobs and compliance with service scope and SLAsSupport execution of regional and national accounts by aligning franchisees with operational standards and client expectationsStrategic Opportunity IdentificationMonitor lead flow for multi-location repeat commercial or national opportunitiesEscalate strategic leads to the National Accounts teamCoach franchisees on recognizing and nurturing high-value opportunitiesQualifications3 years of experience in account management business development or franchise operationsProven ability to manage client relationships while coordinating with internal teams to deliver solutionsExperience in sales lead generation or business development preferredExcellent communication and relationship-building skillsProficiency with CRM systems (Workiz GHL preferred)Willingness to travel and work in the field with franchiseesThis is a remote position. Compensation: $65000.00 per year Rolling Suds is a company that takes pride in delivering top-quality power washing services to both residential and commercial clients. With over 30 years of experience in the industry we have built a strong reputation and a loyal customer base. We believe that our success is due to the relationships we have cultivated with our clients our unwavering commitment to reliability and our reputation for excellence. At Rolling Suds we take a customer-first approach and we are always looking for team members who share our values and commitment to providing exceptional service. If youre interested in joining our team and becoming a part of a company that values hard work dedication and excellence then we invite you to explore our career opportunities today. At Rolling Suds we invest heavily in our team members and provide extensive training and support. We believe in creating a culture of excellence where employees are encouraged to develop their skills and take pride in their work. Whether youre a seasoned professional or just starting out we offer opportunities for growth and advancement. Our team members are given the tools and resources they need to succeed and we believe in recognizing and rewarding hard work and dedication. Join our team and become a part of a supportive and positive work environment that allows you to thrive.This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Rolling Suds Corporate.Required Experience:Manager Key Skills Business Development,Restaurant Experience,Sales Experience,Design Controls,HIPAA,Management Experience,Computer Literacy,Next Generation Sequencing,Smartsheet,Guest Services,Kickboxing,Supervising Experience Employment Type : Full-Time Experience: years Vacancy: 1